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Payment Policy

The University of Kansas Physicians requires that you pay your co-pay and/or co-insurance at the time of service, as outlined by your insurance coverage.

The University of Kansas Health System requests a $50 deposit prior to service, either by a phone call with a representative from The University of Kansas Health System or upon arriving at the facility for registration.

We understand that our new policy to collect money up front may be confusing for patients who have not had to pay prior to service when they have previously visited our facilities. These deposits are payments made toward your total expenses. Below, you'll find answers to some commonly asked questions that we hope you will find helpful.

Please note that no patient is denied urgent/emergent care based on his or her ability to pay at the time of service.

The University of Kansas Health System does not discriminate against patients based on their inability to pay. If you feel you may qualify for financial assistance, please contact our financial counseling office at 913-588-7850.

View policy in Spanish.

Questions and answers about the point-of-service
payment policy

  • What is the difference between a deposit, a co-payment, coinsurance, a deductible and an out-of-pocket maximum?

    • Deposit
      A standard amount requested from patients prior to or at the point of service. This amount will go toward a patient’s total out-of-pocket costs.  Should there be a discrepancy, our policy is to refund any overpayment.

    • Co-payment (co-pay)
      A fixed amount that is requested for covered medical services at the time service is received. Example: $50 payment due for each visit to the health system’s Emergency Department.

    • Coinsurance
      This refers to the sharing of covered medical expenses by a patient and the insurance company. The insurance company pays a certain percentage of covered expenses and the patient pays the remainder.

    • Deductible
      The part of a patient’s covered medical expenses that the individual pays each calendar year before the insurance company starts to pay benefits.

    • Out-of-pocket maximum
      A predetermined, limited amount of money that an individual must pay directly before an insurance company or self-insured employer will pay 100 percent for an individual’s healthcare expenses.

  • Why is there a deposit?
    The University of Kansas Health System wants to help inform and educate patients regarding their financial liability. This will help patients better understand and plan for their potential expenses in the future and will be applied toward the total expenses incurred for services. The patient will be billed for remaining balances after insurance pays.

  • What are my payment options?
    The health system accepts checks, credit cards and cash.

  • What if I prefer not to pay on the date of my visit?  
    Many patients find it more convenient to pay before the date of their visit. A patient has the option to pay the deposit by phone prior to their appointment. Otherwise, payment is requested upon registration.

  • What if I don’t have insurance or am unable to pay my balance after insurance?
    Financial assistance is part of the community service provided by The University of Kansas Health System. For those who are unable to pay for necessary medical services, every effort will be made to assist you in obtaining help for payment of your medical bills.
For a patient who may have difficulties with payment for any portion of care, we have the following policies and programs:
  • Payment plans
    Patients may pay for services in monthly increments over a period of time.

  • Financial assistance programs
    There are programs for patients who are not deemed eligible for state/federal assistance, yet do not have adequate financial resources. After completing a financial evaluation, you may be eligible for financial assistance for services provided to you by The University of Kansas Health System.  

    Please contact our financial counseling office at 913-588-7850 if you feel you may qualify for financial assistance.
Read our Emergency Department Payment Policy.