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MyChart E-visits

Visit with a nurse practitioner on your smartphone or computer

E-visits available in MyChartBusy schedules often make it hard to see the doctor for a minor illness. If you are an established adult patient of one of our primary care locations, you can visit a nurse practitioner from your smartphone or computer. Simply place your request in MyChart and complete a brief survey about your symptoms. Depending on when you submit your request, you’ll get a response the same day or the next business day morning. It will include a diagnosis and a care plan – even a prescription, if needed.

You can ask for an e-visit for: 
  • Back pain 
  • Cough 
  • Diarrhea 
  • Headache 
  • Heartburn 
  • Red eye 
  • Sinus problems
  • Urinary problems
  • Vaginal discharge 

If your symptoms require an office visit, we’ll ask you to make an appointment with your primary care physician or visit one of our urgent care offices.

The charge for an e-visit is $30, and you will be asked to pay it by credit card when you place your request. If you have private insurance, you may be able to submit your receipt for reimbursement. 

To start your e-visit, sign in to MyChart and choose the Messaging tab, then Ask a Question and Symptom-Specific E-Visit. 

Need help? 

If you aren’t an established patient at one of our primary care clinics, you can review their locations and call for an appointment at 913-588-1227. You will need to have an in-person visit before using e-visits. 

If you don’t have a MyChart account, download MyChart from your app store, visit MyChart online or ask your care team to sign you up at your next visit. 

If you need help with MyChart, you can email us at mychart@kumc.edu or call 913-588-4040. We’re available 8 a.m. to 5 p.m. weekdays. 

Q&A

Am I eligible for an e-visit?

To use an e-visit, you must:

  • Be 18 or older
  • Have an active MyChart account
  • Be an established patient (at least one visit in the last 18 months) of one of our primary care locations
What conditions qualify you for an e-visit?

E-visits are currently available for:

  • Back pain
  • Cough
  • Diarrhea
  • Headache
  • Heartburn
  • Red eye
  • Sinus problems
  • Urinary problems
  • Vaginal discharge
When are e-visits offered?
You can request an e-visit any time. If you submit your request before 1 p.m. on a weekday, you will receive a response by 5 p.m. that day. If you submit your request after 1 p.m. or on a weekend or holiday, you will receive a response by noon on the next business day.
How does an e-visit work?

  • Sign in to MyChart
  • Go to the Messaging tab, then Ask a Question and look for Symptom-Specific E-Visit. 
  • Follow the instructions to request an e-visit. 
  • You will be asked to complete a survey about your symptoms. 
  • A nurse practitioner under the supervision of a primary care physician will use this information, along with your health history, to make a diagnosis and create a plan of care. This may include a prescription, if needed. 
  • When your plan of care is ready for review, you will receive an email or text message telling you to check your MyChart account. 
  • You will find your plan of care in the Message Center.
How quickly will I receive a response?
If you submit your request before 1 p.m. on a weekday, you will receive a response by 5 p.m. that day. If you submit your request after 1 p.m. or on a weekend or holiday, you will receive a response by noon on the next business day.
What if I have an emergency?
E-visits are not for emergencies. If you have an emergency, dial 911.
How much does an e-visit cost?
The cost for an e-visit is $30.
How is payment handled?
The charge for an e-visit is $30, and you will be asked to pay it by credit card when you place your request. Medicare patients will not be charged. If you have private insurance, you may be able to submit your receipt for reimbursement. (You won’t be charged if we decide you don’t qualify for an e-visit.)
Why did you cancel my e-visit?
If the care team thinks your symptoms require an office visit or more immediate attention, you will receive a message asking you to request an appointment with your primary care physician, visit an urgent care office or go to the emergency room. (You will not be charged for the e-visit.) Remember, e-visits are not for emergencies.
What if I have questions after I receive my plan of care?
You can ask follow-up questions through MyChart. Select the Messaging tab and choose Ask a Question.
What if I need help using e-visits?
If you aren’t an established patient at one of our primary care locations, you can review their locations and call for an appointment at 913-588-1227. You will need to have an in-person visit before using e-visits. If you don’t have a MyChart account, you can set one up today. Download MyChart from your app store, visit MyChart online or ask your care team to sign you up at your next visit. If you need help with MyChart, you can email us at mychart@kumc.edu or call 913-588-4040. We’re available 8 a.m. to 5 p.m. weekdays.