Frequently Asked Questions

What is urgent care?

Our Urgent Care Center allows you to see a physician assistant or advanced practice registered nurse without an appointment. You should use urgent care for medical problems that require attention, but are not serious enough to require a trip to the emergency room. These medical problems might include respiratory difficulties associated with asthma and allergies, sore throats, coughs, fever, rashes, minor injuries, headaches, vomiting and flu-like symptoms.

Should I schedule an appointment at urgent care?

It is never necessary to schedule an appointment at our urgent care centers. Patients are seen on a first-come, first-served basis or based on medical need.

What ages do you see?

All of our urgent care locations see patients 6 months of age and older. 

How long will I have to wait?

Since we don’t take appointments, it’s difficult to predict how long you will have to wait to be seen by a member of our urgent care medical team. Although we treat patients on a first-come, first-served basis, patients with severe breathing problems, who are bleeding or who may have life-threatening medical conditions will be seen first.

Our experience has shown that most visits take a relatively short period of time. We appreciate your patience and pledge to provide prompt, effective and professional care.

Are urgent care fees higher?

There is an additional “after-hours” charge for urgent care visits. Most insurance covers this charge, but some insurance carriers may require an additional co-pay that is higher than a normal co-pay. In some cases, a charge may not be covered and you will be responsible. Please call the number on the back of your insurance card for questions about your coverage. In addition, some medications and/or medical supplies used for injuries may not be covered under your plan.

When should I go to the emergency room or call 911?

Go to the emergency room for injuries that are serious or that may be life-threatening. These include:

  • Amputation of a body part
  • Electrical shock
  • Fractures that are open or angulated
  • Severe bleeding due to injury or trauma
  • Severe burns

Call 911 immediately if you have a medical emergency and need transportation to the hospital.

How do I get my lab results?

When you have lab work done, we will provide you with a phone number and a secure code to obtain your results.

Whom should I call with billing questions?

For billing questions, call 913-588-8450 during regular urgent care hours. You may also call our billing department at 913-588-9000.

Online Health Library