Frequently Asked Questions

The below practices will transition to health system processes and locations between mid-May and the end of June 2024:

• Olathe Health Cancer Center will become The University of Kansas Cancer Center in Olathe, 15123 S. OMC Pkwy., Olathe, KS 66061.
• Olathe Health GI Specialists will become Gastroenterology at Doctors Building 1, 20375 W. 151st St., Suite 350, Olathe, KS 66061.
• Olathe Health Internal Medicine will become Internal Medicine and Endocrinology at Doctors Building 2, 20805 W. 151st St., Suite 224, Olathe, KS 66061.
• Olathe Health Comprehensive Neurology will become Neurology at Doctors Building 1, 20375 W. 151st St., Suite 203, Olathe, KS 66061.
• Olathe Health Consultants in Pulmonary Medicine will become Pulmonology at Doctors Building 1, 20375 W. 151st St., Suite 251, Olathe, KS 66061.

A new infusion therapy site for noncancer-related conditions and rheumatology practice will open in late June at Doctors Building 1, 20375 W. 151st St., Suite 208, Olathe, KS 66061.

• No disruption of services. You will receive the same personalized care from existing physicians, nurses and staff who are now part of 1 of the nation’s leading cancer centers. The physicians’ offices listed above are not changing location, but transitioning systems, processes and branding.
• Billing changes. Billing statements for services provided in these locations will be from The University of Kansas Hospital. You may still receive bills from Olathe Health and its providers for laboratory, imaging or other services rendered at Olathe Health locations outside of these areas. Questions? The health system’s customer service team will support all patient billing questions. Call 913-588-5820.
• MyChart patient portal. Your care team will use the MyChart patient portal to manage your healthcare with you. Staff will be on site at your visits to help you sign up, or you can sign up online after your doctor’s office transitions to the new portal. You may continue to use your Olathe Health Patient Portal in addition to MyChart until the transition is complete. Need support? Call 913-588-4040.
• New signage. You will see updated signs for The University of Kansas Health System, The University of Kansas Cancer Center and services provided by The University of Kansas Hospital.

If you have an upcoming visit with endocrinology, gastroenterology, internal medicine, neurology or pulmonology, your visit has been transferred into the health system's patient portal, MyChart. We encourage you to securely sign up for an account at MyChart.KansasHealthSystem.com.

Our care team looks forward to seeing you as scheduled – same time, date and location. Questions? Call your provider’s office or 913-588-1227.

We expect to transition all other Olathe Health offices to the health system by late spring or early summer 2025. We will share additional details as they take shape.

You may continue to contact your existing providers’ offices directly to schedule visits. Once you have seen your provider at their health system location and their practice has been added to the new electronic medical record, many visits can be self-scheduled in MyChart, the health system’s patient portal. If you do not have MyChart or are seeking to establish care with a new provider, call 913-588-1227. You can also submit a request for a health resource center representative to call you for scheduling support.

Once your doctors’ offices have transitioned to health system technologies, you’ll be invited by text to complete previsit tasks in advance. You will receive a link to confirm demographics, add an insurance card, complete health questionnaires and more. Follow the link – available to MyChart and non-MyChart users alike – to take care of these tasks from the comfort of home. Unfinished tasks can be completed on our device or yours when you arrive for your visit.

We use Epic’s MyChart patient portal.

There are several ways to establish a MyChart account:

• Ask your care team for assistance at your next scheduled visit.
• Visit MyChart.KansasHealthSystem.com and choose Sign Up Now. Then follow the prompts to verify your identity.
• Call our MyChart support team at 913-588-4040 or send an email. Request a sign-up passcode, which will be sent to you by mail for security reasons.

Some content, such as medications, allergies and immunizations, may migrate from the Olathe Health patient portal into MyChart, but this will vary for patients depending on factors like when they were last seen and how soon their next visit is scheduled. Patients’ complete medical record content will not transfer from portal to portal, but patients will continue to have access to their Olathe Health patient portal at least through the completion of the integration (May/June 2025).

When the Olathe Health patient portal is no longer in use, we will communicate those details to you. At that point, the health system’s health information management team can support your historic medical record requests (more below).

You do not. While you likely will not see your complete record move from portal to portal, the health system has taken legal ownership of Olathe Health medical records. Our health information management team will be happy to support any requests for historic medical record content you may have over time. You can make such requests through MyChart (in the main menu, select Request Medical Records) or learn more here.

Both our health system and Olathe Health medical records departments will be happy to support record requests as the 2 organizations continue to come together.

In general, Olathe Health patients seeking medical records for care in internal medicine, endocrinology, gastroenterology, neurology, pulmonology or cancer received after May 15 should reach out to the health system’s medical records department. For care in these specialties received before May 15, or care in any other specialty that has not yet become a health system location, reach out to Olathe Health’s medical records department.

• Health system medical records
• Olathe Health medical records

Yes. Our providers and their teams are happy to support nonurgent messaging for routine needs during business hours through the MyChart message center. This opportunity, however, may become available to you only after you have been seen by a provider using the MyChart environment. If you have not yet been seen, your provider or member of their care team may initiate messaging with you prior to your next visit.

Yes. Every health system patient must have their own MyChart account for clinical safety and digital security. Those who help manage care for others, including spouses or dependent minors or seniors, can establish safe, secure proxy access to the others’ accounts. Visit the main menu and choose Request Access to a Minor’s Record or the Sharing Hub to view several sharing options.

No. You may continue to use the account you already have.

No. You will need a health system account. You may, however, link the 2 accounts to view information within both more easily.

The health system offers a variety of ways to pay bills for your convenience. You can use any of these means to pay for care captured by the health system’s Epic electronic medical record.

For a period of time, care captured in Olathe Health’s Cerner electronic medical record can continue to be paid for via the means you already use with Olathe Health.

The health system’s customer service team is skilled in both systems and happy to support all calls with billing questions. Reach this team at 913-588-5820, 7:30 a.m.-5:30 p.m. Monday-Friday.

Learn more about provider-based billing.