MyChart FAQ

MyChart is a patient portal that offers secure access to portions of your electronic medical record. It allows you to schedule appointments, refill prescriptions, communicate with your care team, pay bills and much more. You can access MyChart in a browser on your computer or through an app on your smartphone or tablet.

MyChart functionality may vary across health system locations. We continue to expand the capabilities it offers for all our patients.

There are a number of ways to sign up for MyChart. Choose the option that is most convenient for you:

• Ask a staff member at your next appointment.
• Visit mychart.kansashealthsystem.com and select Sign Up Now. You will be prompted to provide information to verify your identity.
• Receive an activation code at your next visit and use it to log in later. Once you log in using the code, you’ll be prompted to choose a new password. You won’t need the code again.
• Call 913-588-4040 or send an email to mychart@kumc.edu to request a code by U.S. mail. Privacy regulations prevent us from providing the code by phone or email.

Yes. You can access MyChart through a web browser or the MyChart mobile app on your smartphone or tablet. The MyChart app is available in Google Play™ for Android or the App Store for iOS. With the mobile app, you can request prescription refills, manage upcoming appointments, contact your care team and more.

You’ll find links on the MyChart sign-in page reading Forgot Username? and Forgot Password?. Click the link you need and follow the prompts.

All your personal health information is stored on a secure network. It will continue to exist securely even if you do not access it. If you decide to begin using MyChart again, your information will be there for you.

There are several other ways to sign up for MyChart:

• Ask a staff member to provide a new code at your next appointment.
• Visit mychart.kansashealthsystem.com and select Sign Up Now. You will be prompted to provide information to verify your identity.
• Call 913-588-4040 or send an email to mychart@kumc.edu to request a code by U.S. mail. Privacy regulations prevent us from providing the code by phone or email.

Select Communication Preferences to choose how you would like to receive MyChart notifications. Manage your push-notification settings from your mobile device.

We can help. Call 913-588-4040 or email.

Yes. If affording internet service or an internet-connected device is keeping you from signing up for MyChart, see if you qualify for a program that can help you stay connected.

• The Lifeline/Affordable Connectivity Program helps low-income families and individuals access important resources, such as healthcare. Find out more at KCC.ks.gov/Telecommunications/Lifeline.
• The Affordable Connectivity Program helps low-income households pay for internet and internet-connected devices. See if you qualify at ACPBenefit.org.

MyChart allows you to make secure payments via the online portal or the MyChart mobile app. Choose from several payment methods, including credit card, checking account, Apple Pay and Google Pay.

MyChart also enables you to:

• View billing statements on your account and patient accounts you have proxy access to, such as a minor’s chart.
• Securely save your preferred payment for future use.
• Create and adjust a payment plan.
• View previous payments and billing records.
• Pay as a guest from MyChart’s main login page.

If you can’t pay your entire bill, you can easily sign up for a payment plan through MyChart. Choose from multiple payment options, including Apple Pay and Google Pay.

Follow these steps to customize your payment plan:

1. Log in to MyChart.
2. Under the main menu, go to the Billing section and select Billing Summary.
3. Click on Set up Payment Plan.
4. Follow the prompts to create a payment plan.

For questions or assistance with your bill, call 913-588-5820 (toll-free 877-287-6268). Our patient account services representatives are available to assist you 8:30 a.m.-4:30 p.m. on weekdays.

If you're visiting a provider outside of the health system, you have several choices for sharing your electronic records.

• If the provider uses the Epic electronic medical record system, they can access your record directly through Epic.
• Log in to MyChart and select Sharing Hub from the main menu. Follow the prompts to download or share your health records with a healthcare provider.
• Ask your provider to access your records via a local Health Information Exchange, such as the Lewis and Clark Information Exchange, which covers many large providers in the region.
• If you need more detail on topics like surgeries and hospitalizations, these can be obtained through Medical Records. Your provider can release more detailed records through MyChart, or you can ask them to fax your records to the provider.

It’s easy to be notified when your test results are ready. To be notified via text message, all you have to do is log in to MyChart, go to Account Settings and click on Communication Preferences. Select the Health category and choose to receive future results via text.

Certain medical records are sensitive or can't be displayed on MyChart for technical reasons, including:

• Radiology images
• Certain obstetric ultrasound reports
• Genetic testing results

You can access those medical records through our Health Information Management team.

If you notice inaccurate or out-of-date information in your medical records, you can request a chart correction using MyChart in several ways.

Chart Correction Request form

1. Log in to MyChart online or via the mobile app
2. Under the main menu, select Request Chart Correction.
3. Complete and submit the Chart Correction Request form.

From the After Visit Summary

1. Log in to your MyChart account.
2. Click on Visits and navigate to the visit pertaining to your request.
3. Select View After Visit Summary.
4. Click Submit a Chart Correction Request.
5. Complete the Chart Correction Request – Visit Summary.
6. Click Submit Request.

Families and caregivers provide essential support when it comes to managing healthcare. With MyChart proxy access, you can securely access the medical records of a child, spouse or others you assist with healthcare needs.

For privacy and patient safety, please take time to set up proxy access – rather than share passcodes with family members.

To gain proxy access for a minor patient, please submit a request for proxy access to a minor’s chart.

Adult patients can grant proxy access to their family member or caregiver by visiting the Sharing Hub in MyChart: Give friends and family access.

You must have proxy access to view another patient’s MyChart information. It ensures the other patient has provided appropriate permissions and helps protect the security of their information.

To request access to your child’s account, go to Request Access to Minor’s Chart under the Menu tab. Full proxy access is available for minors ages 0-13, while limited proxy access is available for minors ages 14-17.

Patients 18 and older must grant proxy access to family members, caregivers or loved ones. To give someone proxy access, navigate to the Sharing Hub in MyChart and select Friends and Family Access. The Sharing Hub allows adult patients to give or revoke proxy access.

Using MyChart’s Sharing Hub, you can grant loved ones, family members or caregivers access to your health record. Navigate to the Sharing Hub from the main menu and select Friends and Family Access. Follow the prompts to invite someone to access your record. Patients 18 and older can give or revoke access to family members or other caregivers.

Yes. We take great care to protect your privacy and safety. MyChart uses the latest encryption technology. It is fully compliant with federal and state laws governing privacy. We handle your name and email address with the same care as your health records. We will never sell or lease your information to anyone.

We also offer 2-factor authentication, which adds another layer of security. You can choose whether to use this feature, which sends you an extra entry code by text or email each time you log in.

You can better promote security by setting up 2-step verification. When you have this security feature turned on, you will receive a passcode via text or email for verification during login. Additionally, 2-step verification helps to better protect the accounts of your friends and loved ones for whom you have proxy access.

We recommend using 2-step authentication for the best security and information protection. You can enable or disable the 2-step verification feature in Account Settings.

When using your MyChart app, a secondary login allows you to use a passcode or biometric login (fingerprint or facial recognition) instead of your MyChart username and password. Secondary methods, such as fingerprint authentication, facial recognition and passcode or PIN, can make logging in quicker and easier.

Download the most up-to-date version of the MyChart app. Go to Account Settings and follow the prompts to enable or disable secondary login features.

If you enter the wrong PIN or try to log in with a different fingerprint or face scan, secondary login will be disabled for the entire device. After 5 failed login attempts, you must enter your full MyChart password to log in.

To use an e-visit, you must:

• Be 18 or older
• Have an active MyChart account
• Be an established patient (at least one visit in the last 18 months) at one of our primary care locations

E-visits are currently available for:

• Back pain
• Cough
• Diarrhea
• Headache
• Heartburn
• Red eye
• Sinus problems
• Urinary problems
• Vaginal discharge

You can place a request in MyChart and complete a brief survey about your symptoms. If your symptoms require an office visit, we’ll ask you to make an appointment with your primary care physician or visit one of our urgent care offices.

We offer e-visits 7 days a week and provide most responses within an hour. If you submit your request during routine business hours, we will work to respond within 1 hour. E-visits are reviewed Monday-Friday 7 a.m.- 9 p.m. and Saturday and Sunday 8 a.m.-4 p.m. If you submit your request near the end of the business day, you should receive a response early the next business day.

• Sign in to MyChart.
• Go to the Messaging tab, then Ask a Question and look for Symptom-Specific E-Visit.
• Follow the instructions to request an e-visit.
• You will be asked to complete a survey about your symptoms.
• A nurse practitioner under the supervision of a primary care physician will use this information, along with your health history, to make a diagnosis and create a plan of care. This may include a prescription, if needed.
• When your plan of care is ready for review, you will receive an email or text message telling you to check your MyChart account.
• You will find your plan of care in the Messaging Center.

We make e-visits available 7 days a week, with most responses provided within an hour. If you submit your request during routine business hours, we will work to respond within 1 hour. E-visits are reviewed Monday-Friday 7 a.m.- 9 p.m. and Saturday and Sunday 8 a.m.-4 p.m. If you submit your request near the end of the business day, you should receive a response early the next business day.

E-visits are not for emergencies. If you have an emergency, dial 911.

The charge for an e-visit is $30. you will be asked to pay it by credit card when you place your request. If you have private insurance, you may be able to submit your receipt for reimbursement. Medicare patients will not be charged.

If the care team thinks your symptoms require an office visit or more immediate attention, you will receive a message asking you to request an appointment with your primary care physician, visit an urgent care office or go to the emergency room. (You will not be charged for the e-visit.) Remember, e-visits are not for emergencies.

You can ask follow up questions through MyChart. Select the Messaging tab and choose Ask a Question.

If you aren't an established patient at one of our primary care locations, you can review their locations and call for an appointment at 913-588-1227. You will need to have an in-person visit before using e-visits. If you don't have a MyChart account, you can set one up today. Download MyChart from your app store, visit MyChart online or ask your care team to sign you up at your next visit. If you need help with MyChart, you can email us at mychart@KUMC.edu or call 913-588-4040. We're available 8 a.m.-5 p.m. weekdays.

We provide helpful resources on our telehealth page. You can also visit Zoom’s support page, which offers a variety of guides and tutorials.

Yes, if administered by a clinician at The University of Kansas Health System. To view:

• Select Health Summary, Immunizations.
• Click Learn More on the selected type of immunization to access StayWell resources.
• Click View Details for more information on vaccine administration.

Missing information? Contact your primary care provider at The University of Kansas Health System. If your immunization(s) was administered at another organization that uses MyChart, you will be able to view it.

Select the COVID-19 button to view or print your COVID-19 testing and vaccine statuses.

You can share your COVID-19 vaccination or test result information quickly and securely through MyChart.

After you log in, go to Menu and select My Record>COVID-19. From there, you can:

• Click QR Codes to create your own. If you have both your COVID-19 vaccinations and a test result on file, you'll have separate QR codes for each. You decide whether to allow someone to scan one or both or your QR codes.
• Create a downloadable PDF by selecting Download/Export and then clicking Download. Save the PDF to your computer or mobile device and print when you want.
• Export your information to another app by selecting Download/Export.

Note: You cannot scan your own QR code. It is only readable when someone else scans it for your COVID-19 information.

Received your COVID-19 vaccine(s) elsewhere? Complete your own query to add your information directly to the COVID-19 activity in MyChart.

The QR codes that appear in MyChart are created according to an open industry standard called SMART Health Cards. They can only be read by another app, so don't worry if you can't scan them with your phone's camera. Learn more about SMART Health Cards.

When a business uses an app to scan your QR code, the app reads the information in the barcode and verifies it comes from a trusted source. The app can only read the information in the QR code; it is not connected to the rest of your medical record. Treat your QR code like you might treat your paper CDC card, and don't show it to someone unless you want to share your information.

Reach out to your primary care provider to update your vaccination information in your medical record. For proof of vaccination, you may be asked to provide your vaccination card.

MyChart questions? Call the MyChart Support Line at 913-588-4040 or email us at mychart@KUMC.edu.