Service Desk

The service desk is the health system's first point of contact for employees. The service desk handles all technology-related requests or issues.

Need help?

Use one of these self-service options:

Call us: 913-945-9999, then select option 1.
Submit a ticket using MyIT.
Check your MyIT ticket status.

Common topics

Below are a few common support topics.

Password reset or change

Update your password using the Password Self-Service portal.

Working offsite? Follow the instructions for how to reset your password remotely (PDF).

Multi-factor authentication

See the Install Guide (PDF) for instructions on how to register your mobile device and download the Duo app.

Citrix Clients and Instructions

Learn how to download and install the Citrix client for your home PC or laptop.

Map to a Network Drive

Learn how to manually map to a network drive. (PDF)

Mobile Apps and Devices

Information and resources for using and installing mobile applications and for providers setting up a new personal phone. (PDF)

Phishing Emails

Report suspicious or phishing emails to phishing@kumc.edu.

Telehealth Resources and Support

For telehealth information and support, visit the telehealth support page.

Request O2 enhancements

To request new O2 functions or enhancements to workflows,
use the O2 Optimization Request form.

System, Browser and Citrix Support

Below are the operating systems and browsers that are supported for personal device use.

Operating Systems

Always consult with the HITS department before upgrading to any newer operating system.

Windows 7 (Support ends Jan. 1, 2020)
Windows 8.1 and Windows 10 1607 or highter
Mac OSX Yosemite or higher

Browsers

Internet Explorer v11 or higher (Windows)
Safari v11 or higher (macOS)
Google Chrome v64.0 or higher (macOS or Windows)

Citrix Receivers

Windows Citrix Receiver 4.9.3000.11
Mac Citrix Receiver 12.9.1
Mac Citrix Workspace 1809

Mobile Devices