Telehealth

Tip sheets, videos and other training materials related to telehealth and novel coronavirus are available from the O2 library (SharePoint - requires network access). 

Need assistance with Zoom?

All telehealth questions should be directed to the HITS service desk (913-945-9999, option 1) or your OA.

• Your team at The University of Kansas Health System is entirely committed to your care. We are always here for you, and especially at this challenging time.
• Your safety is our priority, as is the safety of those around you. Telehealth visits allow us to support your needs while avoiding possible further spread of the novel coronavirus.
• We think you'll appreciate receiving care through a telehealth connection. It is convenient and easy to use, and it allows you to obtain care from the comfort of your home.
• Our staff will provide easy-to-follow instructions to help you prepare your device for your visit and guide you in joining your visit at the scheduled time.
• A telehealth visit is a real visit, as real as an in-person clinic visit. You'll save time, enjoy comfort, and protect yourself and others from illness.

You may also download and share the patient handout about telehealth visits (PDF).

Step 1: In 02, open the telehealth encounter type on your schedule (Telemed Pt. Established or Telemed Pt. New)

Step 2:  Note: Please add the following verbiage to the top of each progress note:  Obtained patient’s verbal consent to provide this telehealth visit due to the Coronavirus Public Health Emergency

Step 3: Document the progress note as usual

Step 4: Recommend adding time-based attestation to notes when possible. (The times are added beside each code below.)

Step 5: Bill the following codes and sign the encounter to complete.

Established Patient- Telehealth visit type- Zoom

• 99211 –  5 minutes
• 99212 – 10 minutes
• 99213 – 15 minutes
• 99214 – 25 minutes

New Patients- Telehealth visit type- Zoom

• 99201 – 10 minutes
• 99202 -  20 minutes
• 99203 -  30 minutes
• 99204 (time-based only) – 45 minutes

For clinical phone calls (Virtual Check In) for established patients, not scheduled and no front desk check-in process:

Step 1: In 02, open the telephone encounter type

Step 2: Note: Please add the following verbiage to the top of each progress note:  Obtained patient’s verbal consent to provide this clinical phone call due to the Coronavirus Public Health Emergency.

Step 3: Document the telephone encounter as usual, and add that you spent 5-10 minutes on the call

Step 4: Bill the code G2012 and sign the telephone encounter to complete. This is a 5-10-minute phone call or other telecommunication device to decide whether an office visit or other service is needed.