Questions and Answers

EpicCare Link is a web-based portal that provides secure access to select patient information.

Any physician who refers a patient to The University of Kansas Health System can use EpicCare Link, provided that the patient identifies the physician as part of his or her care team. Physicians also can identify their offices and administrative staff who should have access to patient information in EpicCare Link.

Certain insurance providers, regulators and other authorized third parties also may use EpicCare Link to access patient information.

EpicCare Link provides real-time access to patients' medical records, including test results, imaging reports and notification of outpatient visits, admissions and discharges. This information can help coordinate patient care and billing.

EpicCare Link uses industry-standard encryption technology, ensuring access is only available to those authorized to view patient data.

There is no cost associated with using EpicCare Link.

You will need access to the internet through Internet Explorer, Chrome, Firefox or Safari.

Providers and partners will receive directions to a website where they can enroll.

Physician practices interested in learning more should contact our physician relations team at physicianrelations@kumc.edu.

You will need to identify a site administrator to coordinate and manage your site or organization's access to EpicCare Link. This step is required to process your enrollment.

Providers can request EpicCare Link access for clinical staff, non-clinical staff and office administrators in their practice. Each staff member will need to enroll in EpicCare Link, electronically sign the terms and conditions and abide by rules of patient confidentiality. Providers and their clinical staff, including physician assistants, nurses, administrative personnel and office managers, will have access to the provider's patients' medical records. Each site must designate at least 1 person as the site administrator, who will have certain additional administrative responsibilities.

The provider will receive a message in his or her EpicCare Link inbasket. If it's not opened after 24 hours, the system will send a reminder to the email address provided.

After enrolling in EpicCare Link, you and your team can access online training and return to it at any time. Logon to carelink.kumed.com/carelink to find:

• EpicCare Link Site Administrator Guide
• EpicCare Link Quick-Start User Guide
• EpicCare Link User Guide
• EpicCare Link Secure Email Instructions

You may contact your site administrator or the EpicCare Link help desk at 913-945-9999 option 3 for O2/EpicCare Link support. We are available 6:30 a.m.-5 p.m. weekdays.

• Clearly identify yourself as an EpicCare Link user.
• Supply your user ID.
• Share your practice or site information.