Urgent Care

When you or your family need to see a healthcare provider right away, but don’t require a trip to the emergency department, you can rely on The University of Kansas Health System's urgent care team. We offer urgent care in person and by telehealth.

Our urgent care locations in the Kansas City area, as well as our urgent care video visits, allow you to see a provider without an appointment. Use urgent care for concerns like asthma, allergies, coughs, fevers, rashes, sore throats, headaches or vomiting.

We perform COVID-19 testing at drive-thru swab clinics by appointment. Learn more about swab testing.

Many of our primary care providers reserve same-day appointments for current patients’ urgent needs. If you need immediate care during normal business hours, consider calling your primary care provider’s office first.

We make obtaining urgent care quick and convenient with options to meet your needs.

In-person care

To find in-person care, check our locations, hours and wait times. Once you’ve chosen a location that meets your needs, click I’m On My Way to let us know you’re coming and provide information to help us prepare for your arrival.

Urgent care video visit

To request an urgent care video visit – a telehealth visit – you’ll need a computer, tablet or smartphone with audio and video capabilities. Urgent care video visits are available for new and existing patients who are residents of Kansas and Missouri.

You’ll need a MyChart account to have an urgent care video visit. If you don’t have one, you can sign up for one now. You will be asked to provide current medical and insurance information. Learn more about telehealth and how to prepare for telehealth visits.

In MyChart on your computer, go to Visits and then choose Urgent Care Video Visit. On your mobile device, tap Urgent Care Video Visit.

If you are setting up an urgent care video visit for a minor, you will need to create a MyChart account for them or request proxy access to their current account. Email the completed form to mychart@kumc.edu. This process typically takes 2-3 business days. Meanwhile, seek in-person urgent care or call 913-574-2273 (CARE) for assistance.

Our care team can treat a variety of health conditions in urgent care video visits. From allergies to coughs to rashes to fevers to sore throats and more, we can use video visits for most of the health needs typically seen in an in-person urgent care setting. For the complete list, check our FAQ section below.

We cannot prescribe or refill medications, write notes for employers or for workers compensation, treat broken bones, or perform testing through urgent care video visits. We cannot treat serious conditions, like head injuries or breathing difficulties. If your need is an emergency, call 911 or go to the nearest emergency department.

Urgent care clinics can provide quick access to medical help.

Urgent care facilities seem to be popping up everywhere. These clinics provide quick access to medical help when you need it for conditions that don't warrant a visit to the emergency department.

However, it can be tricky to know when you should visit urgent care instead of taking your troubles to an emergency department or waiting until your primary care physician can see you.

Urgent care clinics also provide services not available in most traditional doctor’s offices, including X-rays, some lab work and tests such as electrocardiograms. Urgent care clinics may also be more convenient because you can walk in without an appointment, in a close location to where you live or work.

• Asthma and allergy symptoms
• Sore throats
• Coughs
• Fevers
• Rashes
• Minor burns
• Headaches
• Vomiting
• Flu-like symptoms
• Simple fractures or sprains
• Cuts that might require stitches

Urgent care visits are not able to handle serious symptoms, like:

• Serious head injury
• Difficulty breathing
• Severe pain
• Loss of consciousness
• Throwing up or coughing up blood
• Bleeding that won't stop
• Severe allergic reactions that include face swelling or itching throat
• Seizures
• Chest pain
• Fevers in babies 3 months old or younger
• Pregnancy issues
• Any symptoms that make it impossible to walk, breathe or perform other basic functions

These serious symptoms need immediate attention and may indicate life-threatening conditions. In these instances, you need to seek emergency services.

Once you've decided urgent care is your destination, you can do a few things to make the most of your visit.

• Be able to describe your symptoms.
• Provide a list of your current medications and allergies.
• Know your basic medical history.
• Be prepared for a brief wait. Typically, patients are served in the order they arrive, unless it is determined that someone's needs are much more urgent.
• Continue a relationship with your primary care physician.