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If you cannot wear a mask, contact your care team before you visit to discuss telehealth. Patients and visitors not wearing masks will not be permitted to enter.

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When you or your family need to see a healthcare provider right away, but don’t require a trip to the emergency department, you can rely on The University of Kansas Health System's urgent care team. Our urgent care locations in the Kansas City area, as well as our urgent care virtual visits, allow you to see a provider without an appointment. Use urgent care for concerns like asthma, allergies, coughs, fevers, rashes, sore throats, headaches or vomiting.

We perform COVID-19 testing at drive-thru swab clinics by appointment. Learn more about swab testing.

Person making telehealth appointment

Find urgent care now

We make urgent care quick and convenient. For in-person care, check our locations, hours and wait times. To request an urgent care video visit – a telehealth visit – you’ll need a computer, tablet or smartphone with audio and video capabilities. Visit MyChart: Go to Visits, and then choose Urgent Care Video Visit.

Find a locationUrgent care video visit

Need assistance finding urgent care? Call 913-574-2273 (CARE).

Urgent care video visits are available for new and existing patients who are residents of Kansas and Missouri. You will be asked to provide current medical and insurance information. Learn more about telehealth and how to prepare for telehealth visits.

You’ll need a MyChart account to have an urgent care video visit. If you don’t have one, you can sign up for one now.

If you are setting up an urgent care video visit for a minor, you will need to create a MyChart account for them or request proxy access to their current account. Email the completed form to This process typically takes 2-3 business days. Meanwhile, seek in-person urgent care or call 913-574-2273 (CARE) for assistance.

Urgent care locations

  • Creekwood Family Care
    1. Creekwood Urgent Care
    • 6420 N. Prospect Ave.
    • Gladstone, MO 64119
    • Mon 5:00 p.m. - 9:00 p.m.
    • Tues 5:00 p.m. - 9:00 p.m.
    • Wed 5:00 p.m. - 9:00 p.m.
    • Thur 5:00 p.m. - 9:00 p.m.
    • Fri 5:00 p.m. - 9:00 p.m.
    • Sat 8:00 a.m. - 4:00 p.m.
    • Sun 8:00 a.m. - 4:00 p.m.
    Office Contact:
  • State Avenue Urgent Care
    2. State Avenue Urgent Care
    • 4810 State Ave.
    • Kansas City, KS 66102
    • Mon 8:00 a.m. - 7:00 p.m.
    • Tues 8:00 a.m. - 7:00 p.m.
    • Wed 8:00 a.m. - 7:00 p.m.
    • Thur 8:00 a.m. - 7:00 p.m.
    • Fri 8:00 a.m. - 7:00 p.m.
    • Sat Closed -
    • Sun Closed -
    Office Contact:
  • KU MedWest Urgent Care
    3. KU MedWest Urgent Care
    • Urgent Care
    • 7405 Renner Road, Pod D
    • Shawnee, KS 66217
    • Mon 9:00 a.m. - 9:00 p.m.
    • Tues 9:00 a.m. - 9:00 p.m.
    • Wed 9:00 a.m. - 9:00 p.m.
    • Thur 9:00 a.m. - 9:00 p.m.
    • Fri 9:00 a.m. - 9:00 p.m.
    • Sat 8:00 a.m. - 4:00 p.m.
    • Sun 8:00 a.m. - 4:00 p.m.
    Office Contact:
  • 4. The University of Kansas Health System Urgent Care
    • T-Mobile Center
    • 1403 Grand Blvd.
    • Kansas City, MO 64106
    • Mon 8:00 a.m. - 6:30 p.m.
    • Tues 8:00 a.m. - 6:30 p.m.
    • Wed 8:00 a.m. - 6:30 p.m.
    • Thur 8:00 a.m. - 6:30 p.m.
    • Fri 8:00 a.m. - 6:30 p.m.
    • Sat 10:00 a.m. - 2:00 p.m.
    • Sun Closed -
    Office Contact:
  • Main Campus
    5. The University of Kansas Hospital
    • 4000 Cambridge St.
    • Delp Pavilion, Level G, Suite G110
    • Kansas City, KS 66160
    • Mon 7:00 a.m. - 3:00 p.m.
    • Tues 7:00 a.m. - 3:00 p.m.
    • Wed 7:00 a.m. - 3:00 p.m.
    • Thur 7:00 a.m. - 3:00 p.m.
    • Fri 7:00 a.m. - 3:00 p.m.
    • Sat Closed -
    • Sun Closed -
    • HOLs Closed -
    Office Contact:
  • Westwood Urgent Care
    6. Westwood Urgent Care
    • 2650 Shawnee Mission Pkwy.
    • Suite 2201
    • Westwood, KS 66205
    • Mon 5:00 p.m. - 9:00 p.m.
    • Tues 5:00 p.m. - 9:00 p.m.
    • Wed 5:00 p.m. - 9:00 p.m.
    • Thur 5:00 p.m. - 9:00 p.m.
    • Fri 5:00 p.m. - 9:00 p.m.
    • Sat 8:00 a.m. - 4:00 p.m.
    • Sun 8:00 a.m. - 4:00 p.m.
    Office Contact:

Urgent care video visits

Our care team can treat a variety of health conditions in urgent care video visits. From allergies to coughs to rashes to fevers to sore throats and more, we can use video visits for most of health needs typically seen in an in-person urgent care setting. For the complete list, check our FAQ section below.

We cannot prescribe or refill medications; write notes for employers or for workers compensation; treat broken bones; or perform testing through urgent care video visits. We cannot treat serious conditions, like head injuries or breathing difficulties. If your need is an emergency, call 911 or go to the nearest emergency department.

Urgent care FAQs

  • Our urgent care centers allow you to see a physician, physician assistant or advanced practice registered nurse without an appointment. You should use urgent care for medical problems that require prompt attention, but are not serious enough to require a trip to the emergency room. These medical problems might include respiratory difficulties associated with asthma and allergies, sore throats, coughs, fever, rashes, minor injuries, headaches, vomiting and flu-like symptoms.

  • It is never necessary to schedule an appointment at our urgent care centers. Patients are seen on a first-come, first-served basis or based on medical need.

  • In alphabetical order:

    • Abrasions
    • Acne
    • Asthma
    • Athlete’s foot
    • Back pain
    • Cold and flu
    • Constipation
    • Cough
    • COVID-19 concerns
    • Diarrhea
    • Dry skin/eczema
    • Extremity pain
    • Eye irritation
    • Fatigue
    • Fever
    • Headache
    • Heartburn
    • Insect bite
    • Nausea
    • Pink eye
    • Poison ivy
    • Possible fracture
    • Rash
    • Respiratory symptoms
    • Seasonal allergies
    • Sinus
    • Sore throat
    • Stuffy nose
    • Stye
    • Urinary tract infection
    • Vaginal discharge/irritation
    • Vomiting
  • Ages seen vary by clinic. Please check with the specific location you plan to visit. 

  • Since we don't take appointments, it's difficult to predict how long you will have to wait to be seen by a member of our urgent care medical team. Although we treat patients on a first-come, first-served basis, patients with severe breathing problems, who are bleeding or who may have life-threatening medical conditions will be seen first.

  • In some cases there is an additional "after hours" charge for urgent care visits, which is usually covered by most insurance carriers. Some insurance carriers may require higher copays. Please call the number on the back of your insurance card for questions about coverage. In addition, some medications, tests and/or medical supplies may not be covered under your plan and will be your responsibility.

  • Go to the emergency room for injuries that are serious or that may be life-threatening. These include:

    • Amputation of a body part
    • Electrical shock
    • Fractures that are open or angulated
    • Severe bleeding due to injury or trauma
    • Severe burns
    • Dehydration
    • Chest pains that could be related to heart attack
    • Severe abdominal pain

    Call 911 immediately if you have a medical emergency and need transportation to the hospital.

  • When you have tests done, there are 2 ways to get results. The preferred method to access your health information is through MyChart. Get more information on MyChart and learn how to sign up. Or, a clinical staff member will contact you regarding any abnormal results.

  • For billing questions, call 913-588-5820 Monday-Friday, 8 a.m.-5 p.m.

How and when to use urgent care

Urgent care clinics can provide quick access to medical help.

Urgent care facilities seem to be popping up everywhere. These clinics provide quick access to medical help when you need it for conditions that don't warrant a visit to the emergency department.

However, it can be tricky to know when you should visit urgent care instead of taking your troubles to an emergency department or waiting until your primary care physician can see you.

It's natural to be confused about which symptoms are severe enough to need emergency care vs. urgent attention. Calling your primary care physician for direction is a great first step if you're wondering where to go. They can advise you how to proceed as you seek medical help. – Maiko Ebersole, MD

Family medicine specialist

Urgent care clinics also provide services not available in most traditional doctor’s offices, including X-rays, some lab work and tests such as electrocardiograms. Urgent care clinics may also be more convenient because you can walk in without an appointment, in a close location to where you live or work.

Do visit urgent care for

  • Asthma and allergy symptoms
  • Sore throats
  • Coughs
  • Fevers
  • Rashes
  • Minor burns
  • Headaches
  • Vomiting
  • Flu-like symptoms
  • Simple fractures or sprains
  • Cuts that might require stitches

Do not visit urgent care

Urgent care visits are not able to handle serious symptoms, like:

  • Serious head injury
  • Difficulty breathing
  • Severe pain
  • Loss of consciousness
  • Throwing up or coughing up blood
  • Bleeding that won't stop
  • Severe allergic reactions that include face swelling or itching throat
  • Seizures
  • Chest pain
  • Fevers in babies three months old or younger
  • Pregnancy issues
  • Any symptoms that make it impossible to walk, breathe or perform other basic functions

These serious symptoms need immediate attention and may indicate life-threatening conditions. In these instances, you need to seek emergency services.

Tips for using an urgent care clinic

Once you've decided urgent care is your destination, you can do a few things to make the most of your visit.

  • Be able to describe your symptoms.
  • Provide a list of your current medications and allergies.
  • Know your basic medical history.
  • Be prepared for a brief wait. Typically, patients are served in the order they arrive, unless it is determined that someone's needs are much more urgent.
  • Continue a relationship with your primary care physician.