Sometimes you or your family need to see a doctor right away, but you may not require a trip to the emergency department. If that's the case, you can rely on The University of Kansas Health System's Urgent Care offices where you never need an appointment. Our advanced urgent care services are provided by experienced physician assistants and advance practice registered nurses. Services include treating injuries and medical conditions, as well as running diagnostic tests.
Our five urgent care centers in the Kansas City area allow you to see a doctor without an appointment. You should use urgent care for medical problems that require attention, but are not serious enough to require a trip to the emergency room. These medical problems might include respiratory difficulties associated with asthma and allergies, sore throats, coughs, fever, rashes, minor injuries, headaches, vomiting and flu-like symptoms.
Urgent care FAQs
Our urgent care centers allow you to see a physician, physician assistant or advanced practice registered nurse without an appointment. You should use urgent care for medical problems that require prompt attention, but are not serious enough to require a trip to the emergency room. These medical problems might include respiratory difficulties associated with asthma and allergies, sore throats, coughs, fever, rashes, minor injuries, headaches, vomiting and flu-like symptoms.
It is never necessary to schedule an appointment at our urgent care centers. Patients are seen on a first-come, first-served basis or based on medical need.
Ages seen vary by clinic. Please check with the specific location you plan to visit.
Since we don't take appointments, it's difficult to predict how long you will have to wait to be seen by a member of our urgent care medical team. Although we treat patients on a first-come, first-served basis, patients with severe breathing problems, who are bleeding or who may have life-threatening medical conditions will be seen first.
In some cases there is an additional "after hours" charge for urgent care visits, which is usually covered by most insurance carriers. Some insurance carriers may require higher copays. Please call the number on the back of your insurance card for questions about coverage. In addition, some medications, tests and/or medical supplies may not be covered under your plan and will be your responsibility.
Go to the emergency room for injuries that are serious or that may be life-threatening. These include:
- Amputation of a body part
- Electrical shock
- Fractures that are open or angulated
- Severe bleeding due to injury or trauma
- Severe burns
- Chest pains that could be related to heart attack
- Severe abdominal pain
Call 911 immediately if you have a medical emergency and need transportation to the hospital.
When you have tests done, there are 2 ways to get results. The preferred method to access your health information is through MyChart. Get more information on MyChart and learn how to sign up. Or, a clinical staff member will contact you regarding any abnormal results.
For billing questions, call 913-588-5820 Monday-Friday, 8 a.m.-5 p.m.
How and when to use urgent care
Urgent care clinics can provide quick access to medical help.
Urgent care facilities seem to be popping up everywhere. These clinics provide quick access to medical help when you need it for conditions that don't warrant a visit to the emergency department.
However, it can be tricky to know when you should visit urgent care instead of taking your troubles to an emergency department or waiting until your primary care physician can see you.
It's natural to be confused about which symptoms are severe enough to need emergency care vs. urgent attention. Calling your primary care physician for direction is a great first step if you're wondering where to go. He or she can advise you how to proceed as you seek medical help. – Maiko Ebersole, MDSprint Center Urgent Care
Urgent care clinics also provide services not available in most traditional doctor’s offices, including X-rays, some lab work and tests such as electrocardiograms. Urgent care clinics may also be more convenient because you can walk in without an appointment, in a close location to where you live or work.
Do visit urgent care for
- Asthma and allergy symptoms
- Sore throats
- Minor burns
- Flu-like symptoms
- Simple fractures or sprains
- Cuts that might require stitches
Do not visit urgent care
Urgent care visits are not able to handle serious symptoms, like:
- Serious head injury
- Difficulty breathing
- Severe pain
- Loss of consciousness
- Throwing up or coughing up blood
- Bleeding that won't stop
- Severe allergic reactions that include face swelling or itching throat
- Chest pain
- Fevers in babies three months old or younger
- Pregnancy issues
- Any symptoms that make it impossible to walk, breathe or perform other basic functions
These serious symptoms need immediate attention and may indicate life-threatening conditions. In these instances, you need to seek emergency services.
Tips for using an urgent care clinic
Once you've decided urgent care is your destination, you can do a few things to make the most of your visit.
- Be able to describe your symptoms.
- Provide a list of your current medications and allergies.
- Know your basic medical history.
- Be prepared for a brief wait. Typically, patients are served in the order they arrive, unless it is determined that someone's needs are much more urgent.
- Continue a relationship with your primary care physician.