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Modified Hours for Memorial Day

In recognition of the upcoming Memorial Day holiday, some of The University of Kansas Health System’s offices will have modified hours on Monday, May 27.

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Medical Records

The University of Kansas Health System's Health Information Management (HIM) team is committed to protecting the privacy and security of your health information. Our team also ensures your medical records are available for continuing care, payment, personal health needs or other uses.

For patients: How to request your records

Request records for personal use or continuing care

Patients who need to access their records for personal use or continuing care can easily access or request records via MyChart, our dedicated patient portal. MyChart allows you to download, save, print or request copies of self-downloadable health records, including:

  • Test results
  • Immunization records
  • Medication lists and costs
  • After-visit summaries and clinical notes

How to print or save records in MyChart

  1. In the MyChart web browser, navigate to your desired visit summary, medication list, immunization record or other downloadable health record.
  2. In the upper right corner of the page, you’ll see a printer icon, a gear icon or 3-dot icon, depending on the web browser you choose.
  3. Click the icon and follow the prompts to print or save your record as a PDF.

How to request additional records

To request records that cannot be self-downloaded, log in to MyChart and select Request Medical Record on the main MyChart menu. Fill out the records request form completely and follow the prompts to submit the request.

You can also request your records through the Sharing Hub in MyChart. Click Sharing Hub from the main menu, choose Request Formal Copy of Health Record, then follow the prompts to request your records.

MyChart - Login

Patients who visit our St. Francis Campus can log in to MyChart here:

St. Francis Campus MyChart Login

You can also request medical records for personal use or continuing care by completing our Patient-Directed Request form and returning it to Health Information Management.

Patient-Directed Request form

Woman using iPad.

Request medical records for deceased patients

To obtain a copy of a deceased patient's medical record:

  • The executor or administrator of the estate must complete, date, sign and return the Patient-Directed Request form. A copy of the will or court order must accompany the completed form. A copy of the death certificate also must accompany the form, unless the patient passed at The University of Kansas Hospital.
  • If there is no executor or administrator of the estate named for the deceased patient and the purpose of the request is to settle personal or financial affairs, complete the Access to Medical or Financial Records for Deceased Patient with No Executor form. A copy of the death certificate must accompany this authorization form unless the patient passed at The University of Kansas Hospital.

If you are requesting a deceased patient's records for purposes other than settling personal or financial affairs of the decedent, contact Health Information Management, 913-588-2454, option 1, or ROI@kumc.edu.

Request records for a 3rd party

If you need to send your medical records to a 3rd party, such as an insurance company or attorney, please complete the Patient-Directed Request form and return it to Health Information Management. These requests cannot be completed through MyChart.

Return the signed form via email to ROI@kumc.edu or fax 913-588-2495. You can also mail the signed form to:

The University of Kansas Health System – Health Information Management
4000 Cambridge St. MS 9345
Kansas City, KS 66160

There may be a charge for these copies.

Patient-Directed Request form

For providers, 3rd parties and other stakeholders

The University of Kansas Health System provides support for all healthcare stakeholders to access electronic health information.

Healthcare providers

Physicians, advanced practice providers and other authorized healthcare providers can access patient records at The University of Kansas Health System in several ways:

  • The health system participates in the LACIE and KHIN health information exchanges and Epic's Care Everywhere.
  • EpicCare Link allows real-time access to the health system's electronic medical record for shared patients. Advanced signup is required. Contact Physician Relations for more information.
  • Fax a request on office letterhead to 913-588-2495. Include:
    • Patient's name
    • Date of birth
    • Fax number
    • Type of information needed
  • For after-hour emergencies, call 913-588-2454, option 1.

3rd-party requests for medical records, billing records or images

If you are a 3rd party, fill out and return the Authorization for Release of Confidential Information form. Send the completed form to:

  • Return signed form via email to ROI@kumc.edu or fax 913-588-2495.
  • To return via mail, send the completed form to:

    The University of Kansas Health System – Health Information Management
    4000 Cambridge St. MS 9345
    Kansas City, KS 66160

  • REQUEST BILLING RECORDS ONLY

  • Download, print and complete the Patient-Directed Request Form and return it to:

    Patient Financial Services
    11300 Corporate Ave., Suite 260
    Lenexa, KS 66219

    For questions about billing records, call 913-588-5820.
  • REQUEST RADIOLOGY FILMS OR IMAGES ONLY

  • Download, complete and return the Authorization to Release Images (Films) for Continued Healthcare to:

    The University of Kansas Health System
    Department of Radiology-RIC
    4000 Cambridge St., Suite BH 2360
    Kansas City, KS 66160

    The form can also be faxed to 913-588-6899. For questions about radiology requests, call 913-588-6812.
  • FOR DEVELOPERS

  • To request to connect an application with medical records, please complete and submit this form.
  • FOR PAYORS

  • Access your customer's medical records or insurance records electronically.

    Fax a request on office letterhead to 913-588-2495. Include:

    • Patient's name
    • Date of birth
    • Fax number
    • Type of information needed

Subpoena and law enforcement requests

Attorneys and law enforcement officials seeking medical records should download, complete and return the Authorization for Release of Confidential Information form to:

  • ROILegal@kumc.edu or fax to 913-274-3597.
  • The form can also be mailed to:

    The University of Kansas Health System (or The University of Kansas Health System Great Bend)
    Attention: Medical Records Custodian
    4000 Cambridge St., MS 9345
    Kansas City, KS 66160

  • In you need in-person service, please call 913-588-2454 to arrange service time.
  • All requests must be domesticated through a Kansas state court.
  • All requests must be addressed to The University of Kansas Health System.

Subscribe to the monthly MyChart newsletter

With MyChart, you can schedule an appointment, request a prescription refill, send a message to your care team and much more. To stay informed about MyChart’s features, subscribe to the monthly MyChart newsletter.

Woman on laptop utilizing online health system resources.

MyChart newsletter

Subscribe to the monthly MyChart newsletter to receive helpful insights about MyChart, a secure online platform for managing your health information, from appointment scheduling to bill pay.

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Contact us

We are available to answer any questions you may have related to medical records. Please reach us by phone, fax or email.

Health Information Management Department

Fax: 913-588-2495
Email: ROI@kumc.edu
Phone: 913-588-2454
Hours: Monday-Friday, 9 a.m.-4 p.m.

We allow limited in-person pickup for urgent needs by appointment only. Call 913-588-2454 in advance to discuss and schedule an appointment.

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