Patient Bills

Your bill from The University of Kansas Health System may reflect charges from the hospital, as well as many of its physicians. This includes:

• The University of Kansas Health System, including Great Bend locations
• The University of Kansas Cancer Center
• The University of Kansas Physicians
• The University of Kansas Health System - Olathe Hospital and Paola Hospital 

As the health system expands to better serve patients throughout the region, you may experience billing changes. You may receive statements from both The University of Kansas Health System and another hospital or facility that became part of the health system. Your statements will indicate where and how to pay bills.

If you have questions about your bill, our financial advisors are here to help. Call us Monday-Friday, 7:30 a.m.-5:30 p.m., at 913-588-5820 or 877-287-6268. Our goal is to make it easy for patients to understand all charges related to your care. 

You may pay your health system bill online, by phone, by mail or in person.

Goodbye, mailbox. Hello, inbox! With a MyChart account, you can conveniently view and pay your bills online anytime, anywhere.

As of August 13, 2021, people with a MyChart account will automatically begin receiving paperless billing statements and no longer receive paper statements.

No MyChart account? No problem. Simply sign up for a MyChart account. Or call 913-588-4040 for assistance.

Already have an account but want to continue receiving paper billing statements? Log in to your MyChart account and select Billing Summary from the Menu. Then click on the “cancel paperless billing” link below your statement.

If we owe you a refund due to an overpayment or credit balance, we will issue a refund after it has been verified by patient financial services. We will credit your credit card or send you a check, depending on how you made the initial payment. For any questions concerning a refund due, call patient financial services at 913-588-5820 or toll-free 877-287-6268.