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COVID-19 update

We maintain policies to keep patients, visitors and staff safe – including masking for all. Learn the latest on our visitor policy, now 2 guests per patient for most visit types.

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Billing, Insurance and Financial Assistance
Patient looking over their hospital bill.

Patient Bills

Your bill from The University of Kansas Health System may reflect charges from the hospital, as well as many of its physicians. This includes:

Our goal is to make it easier for patients to see and understand all charges related to each episode of care. You may pay your health system bill online, by phone, by mail or in person.

Paperless billing

Goodbye, mailbox. Hello, inbox! With a MyChart account, you can conveniently view and pay your bills online anytime, anywhere.

As of August 13, 2021, people with a MyChart account will automatically begin receiving paperless billing statements and no longer receive paper statements.

No MyChart account? No problem. Simply sign up for a MyChart account. Or call 913-588-4040 for assistance.

Already have an account but want to continue receiving paper billing statements? Log in to your MyChart account and select Billing Summary from the Menu. Then click on the “cancel paperless billing” link below your statement.

Patient bill refund policy

If we owe you a refund due to an overpayment or credit balance, we will issue a refund after it has been verified by patient financial services. We will credit your credit card or send you a check, depending on how you made the initial payment. For any questions concerning a refund due, call patient financial services at 913-588-5820 or toll-free 877-287-6268.

Explore patient billing information

If you're having difficulty paying your bill at this time, we can help. Contact us Monday-Friday, 7:30 a.m.-5:30 p.m., at 913-588-5820 or 877-287-6268.

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