Questions & Answers

What is EpicCare Link?
EpicCare Link is a web-based portal that provides secure access to select patient information.

Who can use EpicCare Link?
Any physician who refers a patient to The University of Kansas Health System can use EpicCare Link, provided that the patient identifies the physician as part of his or her care team. Physicians also can identify their office and administrative staff who should have access to patient information in EpicCare Link.

Certain insurance providers, regulators and other authorized third parties also may use EpicCare Link to access patient information.

What are the advantages of EpicCare Link?
EpicCare Link provides real-time access to patients' medical records, including test results, imaging reports and notification of outpatient visits, admissions and discharges. This information can help coordinate patient care and billing.

How secure is EpicCare Link?
EpicCare Link uses industry-standard encryption technology, ensuring access is only available to those you have authorized to view patient data.

Is there a cost?
There is no cost associated with using EpicCare Link.

Will EpicCare Link require a specific browser or technology?
You will need access to the Internet through Internet Explorer, Chrome, Firefox or Safari.

How will I enroll in EpicCare Link?
Providers and partners will receive directions to a website where they can enroll.

Whom should I call if I'm interested in learning more about EpicCare Link?
Physician practices who are interested in learning more should contact Physician Relations at

What is a site administrator?
You will need to identify a site administrator to coordinate and manage your site or organization's access to EpicCare Link. This step is required to process your enrollment.

Using EpicCare Link

Can staff access a patient's medical record on the provider's behalf?
Providers can request EpicCare Link access for clinical staff, non-clinical staff and office administrators in their practice. Each staff member will need to enroll in EpicCare Link, electronically sign the terms and conditions and abide by rules of patient confidentiality. Providers and their clinical staff, including physician assistants, nurses, administrative personnel and office managers, will have access to the provider's patients' medical records. Each site must designate at least one person as the site administrator, who will have certain additional administrative responsibilities.

How will providers know when a patient's medical record has been updated or lab or imaging results have been posted?
The provider will receive a message in his or her EpicCare Link In Basket. If it's not opened after 24 hours, the system will send a reminder to the email address provided.

Is training available?
Site administrators will receive an EpicCare Link Quick Start Guide to share with their staff. They will also be able to access the guide anytime from

Where can I get answers to technical questions about my access to EpicCare Link?
You may contact your site administrator or the EpicCare Link help desk at 913-588-4894 option 2 for O2/EpicCare Link support. We are available 6:30 a.m.-5 p.m. weekdays.

What information will I need if I call the help desk?
  • Clearly identify yourself as an EpicCare Link user.
  • Supply your user ID.
  • Share your practice or site information.