We're here to help

The University of Kansas Health System has financial specialists to help you throughout your care

Paying your hospital bill and worrying about insurance claims may be the last thing you or your loved ones want to deal with during a health crisis. 

The University of Kansas Health System has financial specialists to help you throughout your care. Our patient financial customer services center will work to help you understand the insurance and billing process so you can focus on your health. Our customer service representatives are here to answer questions about your bill and patient statement. 

Call us at 913-588-5820 or toll free 877-287-6268

Representatives are available 8:30 a.m.-4:30 p.m., Monday-Friday.

Insurance Coverage

If you are enrolled in a managed care plan (HMO, PPO or POS), your treatment at The University of Kansas Health System in Kansas City may be covered by insurance. To verify if you're eligible for treatment at our health system, follow these tips.

  • Before scheduling an initial appointment, call your health plan/insurance company and ask if you have access to our services. 

  • We encourage you to refer to Questions to Ask Your Insurance Company when speaking to your insurance provider.

If The University of Kansas Health System is not a participating provider, you may still be able to receive treatment here. Your insurance company may help with obtaining authorization. It is important to note that some benefit plans use what are referred to as "narrow" or "limited" networks. That means they narrow or limit the choices of doctors and hospitals that their customers can use. Additionally, some plans, such as HMOs, have primary care physician referral and/or other authorization guidelines. To ensure we are the best fit for your healthcare needs, speak with your insurance company.

Once you have verified The University of Kansas Health System is within your insurance network, patient access specialists will work with you to ensure you receive the full benefit from your insurance company by:

  • Answering your questions about insurance verification and/or prepayment requirement

  • Responding to insurer requests for additional medical information

DISCLAIMER: The University of Kansas Health System participation with any product or insurance plan is subject to change without notice. Additionally, insurance companies offer a variety of plans and may change the names and benefits at any point. Your level of coverage depends on the specific benefits outlined in your plan.

To ensure that The University of Kansas Health System and its physicians are in-network, it is your responsibility to verify that The University of Kansas Health System is a participating provider and their benefit plan allows you access the day of a visit and/or admission. Please contact your insurance plan to obtain this information.

Insurance plans accepted

This list is for 2019 Plans which begin coverage on January 1, 2019.

Health Plan Learn More
 Aetna  Aetna Commercial
Sunflower Health Plan
 Home State Health
 BCBS-Kansas Commercial
 BCBS-KC Commercial
 Century Health Solutions (Third Party Administrator) owned by WPAA/ProviDRs Care Network - see below
 Century Health Solutions (TPA)
 Cigna Commercial
 CoreSource (Third Party Administrator)
 CoreSource (TPA)
 Coventry Commercial
 First Health (A Coventry company)
 First Health
 Gallagher Bassett (Third Party Administrator)
 Gallagher Bassett (TPA)
 Government Employee Health Association
 HealthLink (Member Access)
 Humana Commercial
 IBEW Local Union 124 H&W
 IBEW Local 124 Benefit Center
 Medico Insurance Co. (Third Party Administrator)
 Meritain Health
 Meritain, An Aetna Company
 MultiPlan (includes PHCS)
 MultiPlan (includes PHCS)
 National Association of Letter Carriers
 National Association of Letter Carriers
 Preferred Health Professionals (PHP)
 Preferred Health Professionals (Freedom Network/Freedom Network Select)
 Three Rivers Provider Network
 Three Rivers Provider Network
 UnitedHealthcare Commercial
 UnitedHealthcare Military & Veterans
 UnitedHealthcare Military & Veterans
 Union Pacific Railroad Employees Health Systems
 USA Managed Care
 USA Managed Care Organization
 U.S. Department of Veterans Affairs
 WPPA/ProviDRs Care Network
 WPPA/ProviDRs Care Network
Medicaid Plans Learn More
 Aetna Better Health of Kansas  Aetna Better Health of Kansas
 Medicaid Kansas
 KMAP (Kansas Medicaid)
 Medicaid Missouri
 Missouri Medicaid
 Sunflower (KanCare/KS Medicaid)
 UnitedHealthcare Community Care of Kansas
 UnitedHealthcare Community Plan (KanCare/KS Medicaid)
Medicare Plans Learn More
 Allwell from Sunflower Health Plan (KS)  Medicare Advantage HMO and PPO Products
 BCBS-KC Medicare Advantage  BCBS-KC Medicare Advantage
 Coventry Medicare Advantage
 Coventry Medicare Advantage
 Humana Medicare Advantage
 Humana Medicare Advantage
 UnitedHealthcare Medicare Advantage
 UnitedHealthcare Medicare Coverage