Frequently Asked Questions

What is urgent care?

Our Urgent Care Centers allow you to see a physician, physician assistant or advanced practice registered nurse without an appointment. You should use urgent care for medical problems that require attention, but are not serious enough to require a trip to the emergency room. These medical problems might include respiratory difficulties associated with asthma and allergies, sore throats, coughs, fever, rashes, minor injuries, headaches, vomiting and flu-like symptoms.

Should I schedule an appointment at urgent care?

It is never necessary to schedule an appointment at our urgent care centers. Patients are seen on a first-come, first-served basis or based on medical need.

What ages do you see?

Ages seen vary by clinic. Please check with the specific location you're interested in. 

How long will I have to wait?

Since we don't take appointments, it's difficult to predict how long you will have to wait to be seen by a member of our urgent care medical team. Although we treat patients on a first-come, first-served basis, patients with severe breathing problems, who are bleeding or who may have life-threatening medical conditions will be seen first.

Are urgent care fees higher?

In some cases there is an additional "after-hours" charge for urgent care visits, which is usually covered by most insurance carriers. Some insurance carriers may require higher co-pays. Please call the number on the back of your insurance card for questions about coverage. In addition, some medications, tests and/or medical supplies may not be covered under your plan and will be your responsibility.

When should I go to the emergency room or call 911?

Go to the emergency room for injuries that are serious or that may be life-threatening. These include:

  • Amputation of a body part
  • Electrical shock
  • Fractures that are open or angulated
  • Severe bleeding due to injury or trauma
  • Severe burns
  • Dehydration
  • Chest pains that could be related to heart attack
  • Severe abdominal pain

Call 911 immediately if you have a medical emergency and need transportation to the hospital.

How do I get my test results?

When you have tests done, there are two ways to get results. The preferred method to access your health information is through MyChart. Get more information on MyChart and how to sign up. The second way is a clinical staff member will contact you regarding any abnormal results.

Whom should I call with billing questions?

For billing questions, call 913-588-5820 Monday thru Friday, 8 a.m.-5 p.m.