Urgent Care Video Visits
What are urgent care video visits?
Urgent care video visits are a type of telehealth appointment offered by The University of Kansas Health System. Video visits offer 2-way live communication between you and an urgent care provider. These video visits allow you to be seen quickly for most urgent, nonemergency needs. You can connect to these visits by computer, tablet or mobile phone using the MyChart and Zoom apps.
Who can use urgent care video visits?
To use urgent care video visits, the patient must be 6 months or older and in Kansas or Missouri at the time of consultation. You do not need to be an established patient at The University of Kansas Health System to use urgent care video visits.
Which conditions are eligible for urgent care video visits?
Patients can seek urgent care for nonemergency needs when your primary care provider is not immediately available. Many urgent conditions qualify for video visits, including:
- Athlete’s foot
- Back pain
- Cold and flu
- COVID-19 concerns
- Dry skin/eczema
- Eye irritation
- Insect bites
- Pain in hands and/or feet
- Pink eye
- Poison ivy
- Possible fracture
- Respiratory symptoms
- Seasonal allergies
- Sore throat
- Stuffy nose
- Urinary tract infection
- Vaginal discharge/irritation
Which conditions are not eligible for urgent care video visits?
These conditions require in-person urgent care and do not qualify for video visits:
- Breathing difficulty
- Broken bones
- Chest pain
- Head injuries
- Laboratory tests
- Medications, prescriptions or refills
- Return-to-work or FMLA paperwork
Additionally, issues like bleeding, fevers in babies 3 months old or younger, loss of consciousness, emergent pregnancy issues, seizures, severe allergic reactions, severe pain and throwing up or coughing up blood are serious symptoms that require emergency services. If you have any of these, go to the nearest ER.
How to schedule an urgent care video visit
You can book an urgent care video visit through MyChart, a free and secure portal that allows patients to access electronic medical records, schedule appointments, request refills or ask questions.
To schedule a video visit:
- Log in or sign up at MyChart
- Available times are 7 a.m.-9 p.m. Monday-Friday and 8 a.m.-4 p.m. Saturday-Sunday
- Go to Menu in the top navigation and click Urgent Care Video Visit
- You will be asked to provide your location, reason for visit and method of communication
- You will be put in line and provided with a wait time based on the next available provider
- For more help, visit our How to Use Telehealth page
Why choose us for urgent care video visits
Our doctors, nurses and clinical staff are uniquely equipped to provide the highest level of care for a wide range of services. By using urgent care video visits, you'll benefit from the expertise of our nationally recognized specialists. You'll also be seen quickly from the comfort of your own home, ensuring convenience for those in the Kansas City metro.