Day 2: Customer Service Training

Customer service is hardwired into our culture, beginning with new employee orientation. On your second day of training, you will participate in engaging and thought-provoking sessions about why customer service is at the heart of our health system.

When your prehire requirements are complete, your Talent Acquisition coordinator will let you know the date to attend orientation and customer service training.

Orientation and Customer Service Training are held on the 39th and Rainbow campus. Parking is free, please reference your orientation details emailed to you by onboarding@kumc.edu for specific parking, shuttle and walking instructions.

Doors open at 7:30 a.m.

Training begins promptly at 8 a.m. and lasts until 4:30 p.m.

Light refreshments and lunch are provided on Day 2.

During new employee orientation and customer service training, we ask that you wear business casual attire. Examples include:

• Dress/polo shirt, blouse, sweater, casual blazer or cardigan. Training rooms can vary in temperature, so you may want to bring a sweater or jacket.
• Slacks, khakis, cotton pants/capris.
• Skirt or dress, mid-thigh or longer.
• You will move around frequently and might walk around campus. You may prefer to bring tennis shoes to change into or wear comfortable business casual shoes fit for walking – flats, loafers, low heels or dress sandals.

You may also want to bring something to take notes in such as notebook, notepad, phone, tablet or laptop.  

Please bring a mask if you feel more comfortable wearing one (they are not required).

• Arrive on campus by 7:30 a.m. to ensure you have time to park, ride the shuttle and make your way to Customer Service Training.
• Once you have arrived, please check in and feel free to enjoy the breakfast items provided.
• Training will begin promptly at 8 a.m.
• Be ready to travel to another classroom for smaller group facilitation after checking in.
• This is an interactive session. Be prepared to participate in discussion, questionnaires and lectures. You will be given a workbook to use throughout the day.
• Lunch break will be around noon.
• You can expect to be dismissed by 4:30 p.m.

If you have any questions about your customer service training, please email CustomerServiceTraining@KUMC.edu. We look forward to connecting with you!

We strive to host an inclusive, accessible orientation event that enables all individuals, including individuals with disabilities, to engage fully. Please be respectful of those with allergies and environmental sensitivities. We ask that all attendees refrain from wearing strong fragrances.