Day 2: Customer Service Training

Customer service is hardwired into our culture, beginning with new employee orientation. On your second day of training, you will participate in engaging and thought-provoking sessions about why customer service is at the heart of our health system.

When your prehire requirements are complete, your Talent Acquisition coordinator will let you know the date to attend orientation and customer service training.

Customer service training is held at the School of Nursing, which you may enter on Rainbow Boulevard, across the street from IHOP. Enter the Murphy building, and go left down the hall to a large, open, four-story atrium. You will need your badge to access the building (you will receive your ID badge in Day 1 of orientation).

During customer service training, you will park in the P5 garage, 3724 Cambridge St., Kansas City, KS, 66160. For orientation and customer service training, your parking will be validated and you will not need to pay.

Free shuttle service is provided from the P5 parking garage to the School of Nursing. It runs continuously on a 10-minute loop from 7:15 a.m. to 9 a.m. To ensure you are on time, please allow 10 minutes in wait time and 10 minutes for the drive in the shuttle.

Doors open: 7:30 a.m.

Training begins promptly at 8 a.m. and lasts until 4:30 p.m.

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Light refreshments will be available; however, lunch is not provided on Day 2. You will need to bring a sack lunch or purchase lunch nearby. Limited refrigeration space is available; however a microwave and utensils are not.

During new employee orientation and customer service training, we ask that you wear business casual attire. Examples include:

• Dress/polo shirt, blouse, sweater, casual blazer or cardigan. Training rooms can vary in temperature, so you may want to bring a sweater or jacket.
• Slacks, khakis, cotton pants/capris or nonripped dark jeans.
• Skirt or dress, mid-thigh or longer.
• You will move around frequently and might walk around campus. You may prefer to bring tennis shoes to change into or wear comfortable business casual shoes fit for walking – flats, loafers, low heels or dress sandals.
• Packed lunch or money to purchase lunch.

You may also want to bring something to take notes in such as notebook, notepad, phone, tablet or laptop. Many employees find it helpful to bring an electronic device to become familiar with health system digital tools and portals.

Please bring a mask if you feel more comfortable wearing one (they are not required).

• Arrive on campus by 7:45 a.m. to ensure you have time to park and make your way to the School of Nursing.
• Once you have arrived, please check in and feel free to enjoy the breakfast items provided.
• Training will begin promptly at 8 a.m.
• Be ready to travel to another classroom for smaller group facilitation after introductions.
• This is an interactive session. Be prepared to participate in discussion, questionnaires and lectures. You will be given a workbook to use throughout the day.
• Lunch break will be around noon.
• You can expect to be dismissed by 4:30 p.m.

If you have any questions about your customer service training, please email CustomerServiceTraining@KUMC.edu. We look forward to connecting with you!

We strive to host an inclusive, accessible orientation event that enables all individuals, including individuals with disabilities, to engage fully. Please be respectful of those with allergies and environmental sensitivities. We ask that all attendees refrain from wearing strong fragrances.

We are committed to the safety and well-being of our staff and have implemented measures to safely conduct customer service training in person.

New employees will be able to physically distance and masking is highly suggested. It is important that you stay home if you are feeling sick or have COVID-19 symptoms. We are looking forward to your starting and will seek to accommodate you if you are unwell and cannot come on site for orientation. Please reach out to your recruiter for questions or concerns.