Bill Payment FAQ

Answers to common questions about bill payment

The University of Kansas Physicians billing questions?

Check out our list of frequently asked questions for The University of Kansas Physicians.

Understanding your bill

Paying your bill

Answers to your billing questions from The University of Kansas Health SystemUnderstanding your bill

How do I know if you have billed my insurance?

Your monthly patient statement from the hospital will indicate when your insurance has been billed and when it has been paid.

Can you combine my patient accounts?

If you do not have insurance or if there is a balance after insurance has paid, we can consolidate your accounts and set up monthly payments to reduce the number of statements. To request bill consolidation, call patient financial services at 913-588-5820 or toll free 877-287-6268.

I provided my insurance information on the day I was there. Why isn’t it on my statement?

We usually transfer the information you give in the physician's office to your hospital account. If your hospital statement does not show the correct insurance information, however, call patient financial services at 913-588-5820 or toll free 877-287-6268.

Why does my bill list two separate fees for the same doctor's appointment?

Outpatient visits at some of our facilities result in two fees for the same appointment. One charge is for the physician's services, and the other charge is a facility fee. This type of billing, referred to as "provider-based" by Medicare, covers both the physician services and the overhead costs of a facility that contains more comprehensive patient care services.

Insurance plans, including Medicare, differ in coverage. Because facility and physician services are processed separately, your out-of-pocket expenses may be greater for appointments that take place in provider-based facilities than they are for appointments at other facilities.

If you have questions about this type of billing, contact us at 913-588-1227 or toll free at 844-323-1227. Hours are Monday-Friday, 8 a.m.-4:30 p.m.

I visited my doctor, but have never visited the hospital. Why did I receive a bill from the hospital?

We are working to consolidate billing from many groups affiliated with The University of Kansas Health System. Your hospital bill may reflect charges from the hospital, as well as many of its physician groups. Our goal is to make it easier for patients to see and understand all changes related to each episode of care.

How may I get answers to my other billing questions?

If you have questions that aren't answered here, want an explanation of your charges or need help with your hospital bill after you are discharged, call the patient financial services customer service center at 913-588-5820 or toll free 877-287-6268.

For more information, please see Admission, Dismissal and Billing.

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Paying your bill

What are my online payment options?

Online payments can be made through MyChart or through our website payment portal. We accept debit cards and all major credit cards, including American Express®, Discover®, MasterCard® and Visa®.

Are there other payment options besides online bill pay?

You may call patient financial customer services to make credit card, e-check payments or set up a short-term payment plan. We also offer longer term payment options through a third-party partner. 

Patient financial customer services
Call: 913-588-5820 or toll-free 877-287-6268
Business hours: Monday-Friday, 8:30 a.m-4:30 p.m.

You can also pay by mail. Send check or credit card payments to:

The University of Kansas Health System
P.O. Box 955801
St. Louis, MO 63195-5801

Can I view my account balance online?

Patients enrolled in MyChart may view their accounts online. MyChart also includes information from your electronic health record and allows you to communicate securely with your care team. To sign up, visit and select Sign Up Now.

How can I get my account balance, set up a payment plan or make changes to my account?

You can see and interact with your account information through MyChart. You may also set payment plans no longer than 10 months via MyChart. Or, you can contact patient financial services at 913-588-5820 or toll free 877-287-6268, 8:30 a.m.-4:30 p.m. Monday-Friday.

Are there any fees for paying my bill online?

No. There are no fees for making an online payment.

What medical bills can I pay online?

You can pay bills from both The University of Kansas Health System and University of Kansas Physicians online.

What if I make a mistake or pay the incorrect amount?

When you realize an online payment is incorrect, you may void the transaction at the time of payment. If you paid the wrong amount and a refund is due, contact patient financial services at 913-588-5820 or toll free 877-287-6268.

Is my online payment secure?

This website features the latest encryption software to protect your confidential information. Read our privacy policy to learn about our privacy practices, website privacy policy and HIPAA information.

Can I make payments on my account if I can’t pay the balance in full?

Yes. We can set up a payment schedule for you. Call patient financial services at 913-588-5820 or toll free 877-287-6268.

Where can I make a payment when I'm at the hospital or the clinic?

At the hospital, visit the cashier office in the admissions waiting area, across from the information desk. At the clinic, ask for assistance at the front desk.

Do you offer any financial assistance if I cannot pay my bill? If so, how do I qualify?

We offer financial assistance to patients who are unable to pay their account. To qualify, you must complete a financial assistance application. Call patient financial services at 913-588-5820 or toll free 877-287-6268.

What is your refund policy for patient bills?

If you are owed a refund due to an overpayment or credit balance, we will issue a refund once it has been verified by patient financial services. Refunds are made by check. For any questions concerning a refund due, contact patient financial services at 913-588-5820 or toll free 877-287-6268, Monday-Friday, 8:30 a.m.-4:30 p.m.

How do I get a cost or pricing estimate for a procedure?

If you need a cost estimate for a procedure, call patient financial counseling at 913-588-7850.

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