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Bill Payment FAQ

We understand that you may have many questions about your bill from The University of Kansas Health System. On this page, you'll find answers to common questions about patient bills, including bill payment options, insurance coverage information, our refund policy and more.

Understanding your bill

  • Your monthly patient statement from the hospital will indicate when your insurance has been billed and when it has been paid.
  • If you do not have insurance, or if there is a balance after insurance has paid, we can consolidate your accounts and set up monthly payments to reduce the number of statements. To request bill consolidation, call patient financial services at 913-588-5820 or toll-free 877-287-6268.

  • We usually transfer the information you give in the physician's office to your hospital account. If your hospital statement does not show the correct insurance information, however, call patient financial services at 913-588-5820 or toll-free 877-287-6268.

  • If you have questions that aren't answered here, want an explanation of your charges or need help with your hospital bill after you are discharged, call the patient financial services customer service center at 913-588-5820 or toll-free 877-287-6268.

    For more information, see what to expect as a patient.

Paying your bill

  • Online payments can be made through MyChart or through our website payment portal. We accept debit cards and all major credit cards, including American Express®, Discover®, MasterCard® and Visa®. We also accept Apple Pay and Google Pay in MyChart.

  • As of August 13, 2021, your health system billing statements will be converted to paperless billing in MyChart. This access lets you conveniently view your billing statements and pay them online.

    If you want to continue receiving paper billing statements, you can request this change by logging in to your MyChart account and selecting Billing Summary from the Menu. Then click on the “cancel paperless billing” link below your statement.

  • You may call patient financial customer services to make credit card, e-check payments or set up a short-term payment plan. We also offer longer term payment options through a third-party partner.

    Patient financial customer services

    Call: 913-588-5820 or toll-free 877-287-6268
    Business hours: Monday-Friday, 7:30 a.m.-5:30 p.m.

    You can also pay by mail. Send check or credit card payments to:

    The University of Kansas Health System
    P.O. Box 955801
    St. Louis, MO 63195-5801
  • Patients enrolled in MyChart may view their accounts online. MyChart also includes information from your electronic health record and allows you to communicate securely with your care team. Sign up now.

  • You can see and interact with your account information through MyChart. You may also set payment plans no longer than 10 months via MyChart. Or, you can contact patient financial services at 913-588-5820 or toll-free 877-287-6268, 7:30 a.m.-5:30 p.m., Monday-Friday.

  • No. There are no fees for making an online payment.

  • You can pay bills from both The University of Kansas Health System and The University of Kansas Physicians online.

  • When you realize an online payment is incorrect, you may void the transaction at the time of payment. If you paid the wrong amount and a refund is due, contact patient financial services at 913-588-5820 or toll-free 877-287-6268.

  • This website features the latest encryption software to protect your confidential information. Learn about our privacy practices and HIPAA information.

  • Yes. We can set up a payment schedule for you. Call patient financial services at 913-588-5820 or toll-free 877-287-6268.

  • At the main hospital, visit the cashier office in the Admissions waiting area, across from the information desk. At the clinic, ask for assistance at the front desk.

  • We offer financial assistance to patients who are unable to pay their account. To qualify, you must complete a financial assistance application. Call patient financial services at 913-588-5820 or toll-free 877-287-6268.

  • If you are owed a refund due to an overpayment or credit balance, we will issue a refund once it has been verified by patient financial services. Refunds are made by check. For any questions concerning a refund due, contact patient financial services at 913-588-5820 or toll-free 877-287-6268, Monday-Friday, 7:30 a.m.-5:30 p.m.

  • If you need a cost estimate for a procedure, call patient financial counseling at 913-588-7850.

Provider-based billing: What this means for you

For our patients who have Medicare and Medicare Advantage insurance, The University of Kansas Health System bills services provided at most of our clinics as provider-based billing (PBB), sometimes called hospital-based billing.

  • PBB is a national model common across large healthcare systems. We have chosen to implement provider-based clinics across The University of Kansas Health System to help ensure our outpatient clinics are held to the same high standards of safety, outcomes and oversight as our hospital.

    As a provider-based clinic, the clinic where you receive care will become a department of the hospital. Even though you’re seeing a physician in a clinic setting, your visit will be billed by both your physician for their professional services and by the hospital for facility and nursing services.

    • Provider-based clinics meet the nation’s highest standards for quality and safety.
    • Provider-based clinics meet Medicare regulations and are subject to hospital-level oversight.
    • Provider-based clinics must meet more stringent regulatory requirements and are monitored by The Joint Commission, the leading accrediting organization for the nation’s hospitals. This ensures you and your family are getting the safest care possible.
  • No. You will continue to see your physician and care team, and continue to receive the same high-quality care. Scheduling appointments and tests will be handled in the same way as they have been in the past. However, your care will now be more streamlined and consistent with other experiences across The University of Kansas Health System.

    Important note: If you currently bring any injection medications into the clinic for your nurse or physician to administer, please contact your clinic regarding changes to this process prior to your next appointment.

  • In many cases, you will begin seeing a statement with hospital and professional charges for each visit. Depending on your specific insurance coverage, some patients notice a change in their out-of-pocket charge because a portion of the billed service is being charged as a hospital charge. Any change in your financial responsibility is a result of your specific health plan’s coinsurance and deductible, rather than a change in the total charges. The total charges associated with your services will be the same, regardless of your insurance coverage.

    Medicare beneficiaries are responsible for the coinsurance amount on the services received. These amounts are determined by Medicare and are based on the services performed. Most Medicare patients may be covered by their supplemental insurance and will not have to pay more out-of-pocket.

  • The requirement for breaking out charges for each office visit was set by the Centers for Medicare and Medicaid, so patients with Medicare or Medicare Advantage are billed using PBB. Patients with other insurance should check with their insurance provider to understand how this billing model may impact them.

  • We recommend you first review your insurance benefits, then contact your insurance provider to determine any changes to what your policy will cover. In addition, we have trained customer service representatives who can help answer your questions Monday-Friday, 7:30 a.m.-5:30 p.m. To reach a representative, call 913-588-5820 or 877-287-6268 (toll-free).

    You may also ask questions via MyChart through the Messaging function (Ask a Question/Customer Service Question).

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