Bill-Payment FAQ

Answers to common questions about bill payment.

Understanding your bill

  • Your monthly patient statement from the hospital will indicate when your insurance has been billed and when it has been paid.
  • If you do not have insurance, or if there is a balance after insurance has paid, we can consolidate your accounts and set up monthly payments to reduce the number of statements. To request bill consolidation, call patient financial services at 913-588-5820 or toll-free 877-287-6268.
  • We usually transfer the information you give in the physician's office to your hospital account. If your hospital statement does not show the correct insurance information, however, call patient financial services at 913-588-5820 or toll-free 877-287-6268.
  • If you have questions that aren't answered here, want an explanation of your charges or need help with your hospital bill after you are discharged, call the patient financial services customer service center at 913-588-5820 or toll-free 877-287-6268.

    For more information, see what to expect as a patient.

Paying your bill

Provider-based billing: What this means for you

For our patients who have Medicare and Medicare Advantage insurance, The University of Kansas Health System bills services provided at most of our clinics as provider-based billing, sometimes called hospital-based billing.

  • Provider-based billing is a national model common across large healthcare systems. We have chosen to implement provider-based clinics across The University of Kansas Health System to help ensure our outpatient clinics are held to the same high standards of safety, outcomes and oversight as our hospital.

    As a provider-based clinic, the clinic where you receive care will become a department of the hospital. Even though you’re seeing a physician in a clinic setting, your visit will be billed by both your physician for their professional services and by the hospital for facility and nursing services.

    • Provider-based clinics meet the nation’s highest standards for quality and safety.
    • Provider-based clinics meet Medicare regulations and are subject to hospital-level oversight.
    • Provider-based clinics must meet more stringent regulatory requirements and are monitored by The Joint Commission, the leading accrediting organization for the nation’s hospitals. This ensures you and your family are getting the safest care possible.
  • No. You will continue to see your physician and care team, and continue to receive the same high-quality care. Scheduling appointments and tests will be handled in the same way as they have been in the past. However, your care will now be more streamlined and consistent with other experiences across The University of Kansas Health System.

    Important note: If you currently bring any injection medications into the clinic for your nurse or physician to administer, please contact your clinic regarding changes to this process prior to your next appointment.

  • As of spring 2019, provider-based billing will be implemented across most clinics at The University of Kansas Health System. See below for the complete list of provider-based clinics transitioning in 2019.

    Blue Ridge Family Medicine

    • Family medicine

    Corporate Medical Plaza, Building 2

    • Bariatric, metabolic and minimally invasive surgery
    • Plastic surgery
    • Psychology
    • Obstetrics and gynecology

    Corporate Medical Plaza, Building 3

    • Internal medicine
    • Otolaryngology (ear, nose and throat), head and neck surgery

    Creekwood Family Care

    • Family medicine
    • Urgent care

    Englewood Plaza

    • Endocrinology
    • Obstetrics and gynecology

    Eye Center

    • Ophthalmology
    • Optometry
    • Surgery

    KU MedWest

    • Dermatology
    • Facial plastic and reconstructive surgery
    • Family medicine
    • Gastroenterology
    • Internal medicine
    • Orthopedics and sports medicine
    • Otolaryngology (ear, nose and throat), head and neck surgery
    • Pain management
    • Pediatrics
    • Physical therapy
    • Pulmonology
    • Rehabilitation medicine
    • Urgent care
    • Urology

    Mission Family Health Care

    • Family medicine

    North Kansas City Hospital

    • Neurosurgery

    Neuropsychology and Cognitive Neurosciences

    • Neurology
    • Neuropsychology

    Orthopedics and Medical Pavilion

    • Allergy
    • Cray Diabetes Center
    • Dermatology
    • Endocrinology
    • Family medicine
    • Gastroenterology
    • Infectious disease
    • Internal medicine
    • Nephrology
    • Neurosurgery
    • Obstetrics and gynecology
    • Orthopedics and sports medicine
    • Otolaryngology (ear, nose and throat), head and neck surgery
    • Pediatrics
    • Physical therapy
    • Psychiatry
    • Pulmonology
    • Rehabilitation medicine
    • Urology

    Prairie Village

    • Pediatrics

    Quivira Specialty Care

    • Cray Diabetes Center
    • Dermatology
    • Endocrinology
    • Gastroenterology
    • Obstetrics and gynecology
    • Nephrology
    • Psychology
    • Pulmonology
    • Rheumatology

    Sprint Center Health Care

    • Family medicine
    • Radiation and imaging
    • Urgent care

    The University of Kansas Hospital, main campus

    • Clinical pharmacology
    • Neurology
    • Ophthalmology
    • Optometry
    • Plastic Surgery
    • Surgery

    The University of Kansas Hospital, Overland Park

    • Radiation and imaging
    • Urology

    Westwood Medical Pavilion

    • Internal medicine
    • Urgent care
  • In many cases, you will begin seeing a statement with hospital and professional charges for each visit. Depending on your specific insurance coverage, some patients notice a change in their out-of-pocket charge because a portion of the billed service is being charged as a hospital charge. Any change in your financial responsibility is a result of your specific health plan’s coinsurance and deductible, rather than a change in the total charges. The total charges associated with your services will be the same, regardless of your insurance coverage.

    Medicare beneficiaries are responsible for the coinsurance amount on the services received. These amounts are determined by Medicare and are based on the services performed. Most Medicare patients may be covered by their supplemental insurance and will not have to pay more out-of-pocket.

  • The requirement for breaking out charges for each office visit was set by the Centers of Medicare and Medicaid, so patients with Medicare or Medicare Advantage are billed using provider-based billing. Patients with other insurance should check with their insurance provider to understand how this billing model may impact them.

  • We recommend you first review your insurance benefits, then contact your insurance provider to determine any changes to what your policy will cover. In addition, we have trained customer service representatives who can help answer your questions Monday-Friday, 8:30 a.m.- 4:30 p.m. To reach a representative, call 913-588-5820 or 877-287-6268 (toll-free).

    You may also ask questions via MyChart through the Messaging function (Ask a Question/Customer Service Question).

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