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MyChart Now Allows Online Prescription Refills

November 30, 2017

KANSAS CITY, Kan. — MyChart now allows users to request refills from the health system pharmacies, select home delivery or pharmacy pickup, and receive email or text alerts about the prescription's status.

Samaneh Wilkinson, PharmD, pharmacy director, offers a few tips to use the new online refill features.

First refill since Oct. 24? Email first

MyChart refills only work for prescriptions refilled after Oct. 24, when the pharmacy module was added. To request a refill of a prescription for the first time since that date, email and include the refill number in your message. Once prescriptions have been converted to the online tool, they can be managed that way.

Sign up for MyChart and notifications

To request additional refills through MyChart after they have been converted to the online tool, you'll need to sign up for MyChart, if you're not already using it, then sign up for notifications. To sign up for MyChart:

  • Visit
  • Click on Sign Up Now.
  • Answer a few questions and you're all set .
  • You can also ask your care team to sign you up at your next visit.

To sign up for notifications:

  • Sign in to MyChart.
  • Visit the Preferences tab.
  • Select Notifications.
  • Choose the alert type you prefer for prescription notices.
  • Provide your email address and/or mobile number.

Request your refill

When it's time to refill, follow these steps:

  • Sign in to MyChart.
  • Visit the Messaging tab.
  • Select Request Rx Refill.
  • Choose the prescription you want to refill.
  • Select the pharmacy location.
  • Choose pickup or home delivery.
  • If you choose home delivery, confirm your address. If it's not correct, call the pharmacy at 913-588-2361 to update it.
  • If you choose pickup, select date and time for pickup. Refills are generally available within 2 days. If you need it sooner, call the pharmacy using the number on your prescription label.
  • Submit your request.

Check your refill status

When your prescription is ready or on the way, you'll receive an email or text message. While waiting you can check the status of your refill.

  • Sign in to MyChart.
  • Visit the My Medical Record tab.
  • Choose Medications.
  • The status of your refill will show near the medication name.

Other options

  • If you've run out of refills, follow the same steps and the pharmacy will contact your provider to request the refill. This may delay delivery by 2-3 days.
  • If you want to move a prescription currently filled elsewhere to a health system pharmacy, call or email our pharmacy department and provide the prescription name and phone number of your current pharmacy.
  • Once a prescription has been converted to the online tool, you may also request refills by submitting the request and prescription number via email or by using the automated phone line, 913-588-2361.


If you have questions about using the online prescription refill feature or signing up for MyChart, call 913-588-4040 or email If you have questions about your prescription, call your provider or the pharmacy number listed on your label.

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