Frequently Asked Questions

As of May 1, 2025, all Olathe Health locations will be official locations of the health system. They will have adopted health system branding, systems and processes.

View a complete list of locations with their new names. Though your care teams are not moving at this time, you may notice some name differences. For example, Doctors Building 1 will become Olathe Medical Pavilion A.

• Smooth continuation of care. You will receive the same personalized care from existing physicians, nurses and staff who are now part of 1 of the nation’s premier academic medical centers. Your care location will not change.
• Billing changes. Many Olathe Health doctor offices will become provider-based billing practices. This is a common model for large health systems. It means the office where you receive care is considered a department of The University of Kansas Hospital. As such, you may receive separate statements for your provider’s professional services and for charges from the facility in which you received services. You may still receive bills from Olathe Health and its providers for care received before May 1, 2025.
• MyChart patient portal. As of May 1, 2025, your care team will use the MyChart patient portal to manage your healthcare with you. Staff will be on site at patient visits to help you sign up, or you can sign up now through MyChart (choose Sign Up Now and then Sign Up Online). Your care team will no longer actively use your Olathe Health patient portal, though you may continue to reference it for past information. If you have questions about any bill, please call our customer service team at 913-588-5820.
• Scheduled appointment activity. As the health system migrates scheduled visits from Olathe Health’s electronic medical record to the health system’s, you may begin to receive reminders of visits from the health system’s texting platform. Scheduled visits you’ll no longer see in your Olathe Health patient portal will become visible in MyChart.
• New signage. You will see updated signage representing The University of Kansas Health System and services provided by The University of Kansas Hospital. This may not happen immediately at every location. Instead, some will change over time. Don’t be concerned if signs on buildings don’t immediately match building names in appointment reminders, such as texts.
• New website. Our combined teams are working to retire OlatheHealth.org and integrate it into KansasHealthSystem.com, which we suggest you bookmark. You’ll find important information including physician details, office addresses, MyChart support, commonly used resources and more.

If you have an upcoming visit, your visit has been transferred from your Olathe Health patient portal into the health system's patient portal, MyChart. Your appointment has not been canceled; the transfer is part of the operational transition. Our care team looks forward to seeing you as scheduled – same time, date and location. Questions? Call your provider’s office or 913-588-1227.

In anticipation of your upcoming visit, we encourage you to securely sign up for a MyChart account at MyChart.KansasHealthSystem.com.

You may continue to contact your existing providers’ offices directly to schedule visits. Once you have seen your provider at their health system location and their practice has been added to the new electronic medical record, many visits can be self-scheduled in MyChart, the health system’s patient portal. If you do not have MyChart or are seeking to establish care with a new provider, call 913-588-1227. You can also submit a request for a health resource center representative to call you for scheduling support.

Yes. Your MyChart account will offer details of scheduled visits and will send notifications. You can set these alert preferences to meet your needs. Look for Communications Preferences inside Account Settings from the main menu in MyChart. Then toggle the various choices to get the notification settings you prefer.

We also send text reminders to help you manage your care, prepare for appointments and confirm the time and location of scheduled visits. Most doctors’ offices send text reminders 7 days before a visit, 3 days before a visit and 1 day before a visit. The 7-day reminder generally asks you to confirm your visit; if you do so, you will not receive the 3-day reminder. The texts will let you know how and when to complete previsit tasks in MyChart in advance of your visit, which can often be faster and more convenient than doing so on arrival.

The health system also uses this text system to alert scheduled patients of any unexpected closures, such as in case of inclement weather. We hope you find it useful for staying connected and informed.

Once your doctors’ offices have transitioned to health system technologies, you’ll be invited by text to complete previsit tasks 7 days before your visit date. You will receive a link to confirm demographics, add an insurance card, complete health questionnaires and more. Whether you have a MyChart account or not, you can click the link to take care of these tasks from the comfort of home and to speed up the check-in process on arrival. Any unfinished tasks can be completed on our device or yours when you arrive for your visit.

Please be aware that beginning check-in online in advance offers convenience and efficiency, but it doesn’t fully complete the check-in process. Please let our front desk staff know when you arrive for your visit to finish up the process.

We appreciate your patience as we work together through many changes. Although you’ll continue to see the excellent care team you know and trust, we are transitioning Olathe Health clinics to health system workflows, systems and processes. This includes using the health system’s electronic medical record and patient portal. Some of your historical medical data may populate the new records, but much will not. We appreciate you working with us, and allowing extra time, as we do need to treat your first scheduled visit with the health system much like a new patient visit.

We use Epic’s MyChart patient portal.

There are several ways to establish a MyChart account:

• Ask your care team for assistance at your next scheduled visit.
• Visit MyChart.KansasHealthSystem.com and choose Sign Up Now and then Sign Up Online. Then follow the prompts to verify your identity.
• Call our MyChart support team at 913-588-4040 or send an email. Request a sign-up passcode, which will be sent to you by mail for security reasons.

You can access MyChart from any web browser at MyChart.KansasHealthSystem.com. You can also find a MyChart link at the top of every page on KansasHealthSystem.com to the right of our logo. Download the MyChart mobile application from the Apple Store or Google Play to conveniently access MyChart on your smartphone or tablet.

Some content, such as medications, allergies and immunizations, may migrate from the Olathe Health patient portal into MyChart, but this will vary for patients depending on factors like when they were last seen and how soon their next visit is scheduled. Patients’ complete medical record content will not transfer from portal to portal, but patients will continue to have access to their Olathe Health patient portal at least through the completion of the integration.

When the Olathe Health patient portal is no longer in use, we will communicate those details to you. At that point, the health system’s health information management team can support your medical record requests for past information.

You do not. While you likely will not see your complete record move from portal to portal, the health system has taken legal ownership of Olathe Health medical records. Our health information management team will be happy to support any requests for historic medical record content you may have over time. You can make such requests through MyChart (in the main menu, select Request Medical Records) or learn more.

We will eventually discontinue, or sunset, the Olathe Health portal. That timing is not yet known. For now you may continue to reference the portal for historical information. When a sunset timeline is known, we will communicate to patients. Even after that time, the health system HIM department will be able to provide you with any historical records you may need.

You can request medical records through MyChart. In the main menu, choose Request Medical Records. You can also learn more about request processes on our website.

Yes. At first, you will only be able to be able to message a physician with whom you have a scheduled visit for a need other than a new-patient need. If you do not have a scheduled visit, or if your scheduled visit is for a new patient visit or initial evaluation, you will not yet be able to message that physician. Your ability to message physicians and care teams will increase in MyChart as you receive care on and after May 1.

Yes. Every health system patient must have their own MyChart account for clinical safety and digital security. Those who help manage care for others, including spouses or dependent minors or seniors, can establish safe, secure proxy access to the others’ accounts. Visit the main menu and choose Request Access to a Minor’s Record or the Sharing Hub to view several sharing options.

No. You may continue to use the account you already have.

No. You will need a health system account. You may, however, link the 2 accounts to view information within both more easily.

Yes, and you can set reminders to meet your preferences. In the MyChart main menu, choose Communications Preferences. Select how you want to hear from us, such as by text, email or phone, and what notifications you want to receive. You can receive notifications for visit reminders, new lab results, prescription statuses, new messages, billing statements and more.

For a time, you may receive a combination of statements from Olathe Health and from the health system depending on when and where you received care before and during our integration process. Your statements will each feature clear details on your options for paying each bill. Please note those closely.

If your bill features an Olathe Health logo, you can pay it online here.

If your bill features a MyChart logo, you can pay it in your MyChart account if you have one, or pay it online here.

The health system’s customer service team is skilled in both systems and happy to support all calls with billing questions about any statement. Reach this team at 913-588-5820, 7:30 a.m.-5:30 p.m. Monday-Friday.

Finally, please be aware locations that once accepted payments in person may no longer be able to do so after May 1. Please call customer service for direction or pay in a way described on your billing statement.

Learn more about provider-based billing.