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The Health System Welcomes Olathe Health
Physician with nurses

Frequently Asked Questions

The University of Kansas Health System welcomes Olathe Health patients to our family. We are honored to provide your care.

After announcing our exciting partnership in January 2023, the health system and Olathe Health are pleased to continue integration efforts that will bring us closer to operation as a single, cohesive health system.

We are committed to delivering the smoothest possible experience for patients and staff, but the work will take time. We hope this page will answer frequently asked questions and ensure every patient understands how best to schedule, plan, provide, receive and manage their healthcare over the course of the integration.

We’ll update this page often and invite you to refer to it regularly.

Transitioning locations

  • The below practices have transitioned to health system processes and locations: Olathe Health Cancer Center is The University of Kansas Cancer Center in Olathe, 15123 S. OMC Pkwy., Olathe, KS 66061.

    • Olathe Health GI Specialists is Gastroenterology at Doctors Building 1, 20375 W. 151st St., Suite 350, Olathe, KS 66061.
    • Olathe Health Internal Medicine is Internal Medicine and Endocrinology at Doctors Building 2, 20805 W. 151st St., Suite 224, Olathe, KS 66061.
    • Olathe Health Comprehensive Neurology is Neurology at Doctors Building 1, 20375 W. 151st St., Suite 203, Olathe, KS 66061.
    • Olathe Health Consultants in Pulmonary Medicine is Pulmonology at Doctors Building 1, 20375 W. 151st St., Suite 251, Olathe, KS 66061.
    • Olathe Health Plastic Surgery is Plastic Surgery at Quivira Medical Pavilion A, 12000 W. 151st St., Olathe, KS 66062.
    • Olathe Health Urology Specialists is Urology at Quivira Medical Pavilion A, 12000 W. 151st St., Olathe, KS 66062.
    • Select providers formerly of Olathe Health are now part of Rehabilitation and Orthopedics at Quivira Medical Pavilion A, 12000 W. 151st St., Olathe, KS 66062.

    A new infusion therapy site for noncancer-related conditions and rheumatology practice is open at Doctors Building 1, 20375 W. 151st St., Suite 208, Olathe, KS 66061.

    • No disruption of services. You will receive the same personalized care from existing physicians, nurses and staff who are now part of 1 of the nation’s leading cancer centers. The physicians’ offices listed above are not changing location, but transitioning systems, processes and branding.
    • Billing changes. Billing statements for services provided in these locations will be from The University of Kansas Hospital. You may still receive bills from Olathe Health and its providers for laboratory, imaging or other services rendered at Olathe Health locations outside of these areas. Questions? The health system’s customer service team will support all patient billing questions. Call 913-588-5820.
    • MyChart patient portal. Your care team will use the MyChart patient portal to manage your healthcare with you. Staff will be on site at your visits to help you sign up, or you can sign up online after your doctor’s office transitions to the new portal. You may continue to use your Olathe Health Patient Portal in addition to MyChart until the transition is complete. Need support? Call 913-588-4040.
    • New signage. You will see updated signs for The University of Kansas Health System, The University of Kansas Cancer Center and services provided by The University of Kansas Hospital.
  • If you have an upcoming visit with endocrinology, gastroenterology, internal medicine, neurology, plastic surgery, pulmonology or urology, your visit has been transferred from your Olathe Health patient portal into the health system's patient portal, MyChart. Select orthopedics and rehabilitation visits may also have transferred to MyChart. Your appointment has not been cancelled; the transfer is is part of the operational transition. Our care team looks forward to seeing you as scheduled – same time, date and location. Questions? Call your provider’s office or 913-588-1227.

    In anticipation of your upcoming visit, we encourage you to securely sign up for a MyChart account at MyChart.KansasHealthSystem.com.

  • We expect to transition all other Olathe Health offices to the health system by late spring or early summer 2025. We will share additional details as they take shape.

General health system

  • You may continue to contact your existing providers’ offices directly to schedule visits. Once you have seen your provider at their health system location and their practice has been added to the new electronic medical record, many visits can be self-scheduled in MyChart, the health system’s patient portal. If you do not have MyChart or are seeking to establish care with a new provider, call 913-588-1227. You can also submit a request for a health resource center representative to call you for scheduling support.

  • Once your doctors’ offices have transitioned to health system technologies, you’ll be invited by text to complete previsit tasks in advance. You will receive a link to confirm demographics, add an insurance card, complete health questionnaires and more. Follow the link – available to MyChart and non-MyChart users alike – to take care of these tasks from the comfort of home. Unfinished tasks can be completed on our device or yours when you arrive for your visit.

    Please be aware that beginning check-in online in advance offers convenience and efficiency, but doesn’t fully complete the check-in process. Please let our front desk staff know when you arrive for your visit to finish up the process.

  • We appreciate your patience as we work together through many changes. Although you’ll continue to see the excellent care team you know and trust, we are transitioning Olathe Health clinics to health system workflows, systems and processes. This includes using the health system’s electronic medical record and patient portal. Some of your historical medical data may populate the new records, but much will not. We appreciate you working with us, and allowing extra time, as we do need to treat your first scheduled visit with the health system much like a new patient visit.

Patient portals

  • There are several ways to establish a MyChart account:

    • Ask your care team for assistance at your next scheduled visit.
    • Visit MyChart.KansasHealthSystem.com and choose Sign Up Now. Then follow the prompts to verify your identity.
    • Call our MyChart support team at 913-588-4040 or send an email. Request a sign-up passcode, which will be sent to you by mail for security reasons.
  • Some content, such as medications, allergies and immunizations, may migrate from the Olathe Health patient portal into MyChart, but this will vary for patients depending on factors like when they were last seen and how soon their next visit is scheduled. Patients’ complete medical record content will not transfer from portal to portal, but patients will continue to have access to their Olathe Health patient portal at least through the completion of the integration (May/June 2025).

    When the Olathe Health patient portal is no longer in use, we will communicate those details to you. At that point, the health system’s health information management team can support your historic medical record requests (more below).

  • You do not. While you likely will not see your complete record move from portal to portal, the health system has taken legal ownership of Olathe Health medical records. Our health information management team will be happy to support any requests for historic medical record content you may have over time. You can make such requests through MyChart (in the main menu, select Request Medical Records) or learn more here.

  • Both our health system and Olathe Health medical records departments will be happy to support record requests as the 2 organizations continue to come together.

    In general, Olathe Health patients seeking medical records for care in internal medicine, endocrinology, gastroenterology, neurology, pulmonology or cancer care received after May 15 and plastic surgery or urology received after June 18 should reach out to the health system’s medical records department. For care in these specialties received earlier before May 15, or for care in any other specialty that has not yet become a health system location, reach out to Olathe Health’s medical records department .

  • Yes. Our providers and their teams are happy to support nonurgent messaging for routine needs during business hours through the MyChart message center. This opportunity, however, may become available to you only after you have been seen by a provider using the MyChart environment. If you have not yet been seen, your provider or member of their care team may initiate messaging with you prior to your next visit.

  • Yes. Every health system patient must have their own MyChart account for clinical safety and digital security. Those who help manage care for others, including spouses or dependent minors or seniors, can establish safe, secure proxy access to the others’ accounts. Visit the main menu and choose Request Access to a Minor’s Record or the Sharing Hub to view several sharing options.

  • No. You may continue to use the account you already have.

  • No. You will need a health system account. You may, however, link the 2 accounts to view information within both more easily.

Billing changes

  • The health system offers a variety of ways to pay bills for your convenience. You can use any of these means to pay for care captured by the health system’s Epic electronic medical record.

    For a period of time, care captured in Olathe Health’s Cerner electronic medical record can continue to be paid for via the means you already use with Olathe Health.

    The health system’s customer service team is skilled in both systems and happy to support all calls with billing questions. Reach this team at 913-588-5820, 7:30 a.m.-5:30 p.m. Monday-Friday.

  • Learn more about provider-based billing.

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