E-Visits

To use an e-visit, you must:

• Be 18 or older
• Have an active MyChart account
• Be an established patient (at least one visit in the last 18 months) at one of our primary care locations

E-visits are currently available for:

• Back pain
• Cough
• Diarrhea
• Headache
• Heartburn
• Red eye
• Sinus problems
• Urinary problems
• Vaginal discharge

We offer e-visits 7 days a week and provide most responses within an hour. If you submit your request during routine business hours, we will work to respond within 1 hour. E-visits are reviewed Monday-Friday 7 a.m.- 9 p.m. and Saturday and Sunday 8 a.m.-4 p.m. If you submit your request near the end of the business day, you should receive a response early the next business day.

• Sign in to MyChart.
• Go to the Messaging tab, then Ask a Question and look for Symptom-Specific E-Visit.
• Follow the instructions to request an e-visit.
• You will be asked to complete a survey about your symptoms.
• A nurse practitioner under the supervision of a primary care physician will use this information, along with your health history, to make a diagnosis and create a plan of care. This may include a prescription, if needed.
• When your plan of care is ready for review, you will receive an email or text message telling you to check your MyChart account.
• You will find your plan of care in the Messaging Center.

We make e-visits available 7 days a week, with most responses provided within an hour. If you submit your request during routine business hours, we will work to respond within 1 hour. E-visits are reviewed Monday-Friday 7 a.m.- 9 p.m. and Saturday and Sunday 8 a.m.-4 p.m. If you submit your request near the end of the business day, you should receive a response early the next business day.

E-visits are not for emergencies. If you have an emergency, dial 911.

The cost for an e-visit is $30.

The charge for an e-visit is $30, and you will be asked to pay it by credit card when you place your request. Medicare patients will not be charged. If you have private insurance, you may be able to submit your receipt for reimbursement. (You won't be charged if we decide you don't qualify for an e-visit.)

If the care team thinks your symptoms require an office visit or more immediate attention, you will receive a message asking you to request an appointment with your primary care physician, visit an urgent care office or go to the emergency room. (You will not be charged for the e-visit.) Remember, e-visits are not for emergencies.

You can ask follow-up questions through MyChart. Select the Messaging tab and choose Ask a Question.

If you aren't an established patient at one of our primary care locations, you can review their locations and call for an appointment at 913-588-1227. You will need to have an in-person visit before using e-visits. If you don't have a MyChart account, you can set one up today. Download MyChart from your app store, visit MyChart online or ask your care team to sign you up at your next visit. If you need help with MyChart, you can email us at mychart@kumc.edu or call 913-588-4040. We're available 8 a.m.-5 p.m. weekdays.