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MyChart Information
Nurse showing patient how to use MyChart.

Security Features

New MyChart security features will help you keep your important health information secure. Thanks to the latest encryption technology and several optional security features, you will be better able to protect your important health information.

MyChart app's secondary login

When using your MyChart app, a secondary login allows you to use a passcode or biometric login (fingerprint or facial recognition) instead of your MyChart username and password. Secondary methods, such as fingerprint authentication, facial recognition and passcode or PIN, can make logging in quicker and easier.

How it works

  • Download the most up-to-date version of the MyChart app. 
  • Go to Account Settings to turn on/off secondary login features. 
  • Entered the wrong PIN or biometric?
    If you enter the wrong PIN or try to log in with a different fingerprint or face scan, secondary login will be disabled for the entire device. After 5 failed login attempts, you must enter your full MyChart password to log in.

Increase security with 2-step verification

Better protect your account's security by setting up 2-step verification. When you have this security feature turned on, you will receive a passcode via text or email for verification during login. Additionally, 2-step verification helps to better protect the accounts of your friends and loved ones for whom you have proxy access.

We recommend using 2-factor authentication for the best security and information protection, but we understand convenience is important, too. After you log in to your account, you can use the toggle feature to turn the notifications on or off. Additionally, if you change your mind at any time, you can enable or disable the 2-step verification feature in Account Settings.

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