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MyChart FAQs

We think you’ll find the MyChart patient portal a useful resource. It provides many features and functions to help you conveniently, efficiently manage your health and communicate with your care team.

Below is a list of quick answers to questions important to fellow MyChart users.

Most-commonly asked questions

  • MyChart is a patient portal that offers secure access to portions of your electronic medical record. It allows you to schedule appointments, refill prescriptions, communicate with your care team, pay bills and much more. You can access MyChart in a browser on your computer or through an app on your smartphone or tablet.

    Please note, MyChart functionality may vary across health system locations. We continue to expand the capabilities it offers for all our patients.

  • There are a number of ways to sign up for MyChart. Choose the option that is most convenient for you:

    • Ask a staff member at your next appointment.
    • Visit mychart.kansashealthsystem.com and select Sign Up Now. You will be prompted to provide information to verify your identity.
    • Receive an activation code at your next visit and use it to log in later. Once you log in using the code, you’ll be prompted to choose a new password. You won’t need the code again.
    • Call 913-588-4040 or send an email to mychart@kumc.edu to request a code by U.S. mail. Privacy regulations prevent us from providing the code by phone or email.
  • Yes. We take great care to protect your privacy and safety. MyChart uses the latest encryption technology. It is fully compliant with federal and state laws governing privacy. We handle your name and email address with the same care as your health records. We will never sell or lease your information to anyone.

    We also offer 2-factor authentication, which adds another layer of security. You can choose whether to use this feature, which sends you an extra entry code by text or email each time you log in.

  • Yes. You can use MyChart on your computer through a browser or download the mobile app to your Apple or Android smartphone or tablet. The apps are available in the App Store and Google Play. Not all features are available through the MyChart app, but more and more are becoming available.

  • You’ll find links on the MyChart sign-in page reading Forgot Username? and Forgot Password?. Click the link you need and follow the prompts.

  • All your personal health information is stored on a secure network. It will continue to exist securely even if you do not access it. If you decide to begin using MyChart again, your information will be there for you.

  • There are several other ways to sign up for MyChart:

    • Ask a staff member to provide a new code at your next appointment.
    • Visit mychart.kansashealthsystem.com and select Sign Up Now. You will be prompted to provide information to verify your identity.
    • Call 913-588-4040 or send an email to mychart@kumc.edu to request a code by U.S. mail. Privacy regulations prevent us from providing the code by phone or email.
  • We provide helpful resources on our telehealth page. You can also visit Zoom’s support page, which offers a variety of guides and tutorials.

  • Select Communication Preferences to choose how you would like to receive MyChart notifications. Manage your push-notification settings from your mobile device.

  • Yes, you can connect with hospitals and doctors when you:

    • Select Give One-time Access with Share Everywhere to open the Share Everywhere activity.
    • Select Link Your Accounts to open the Bring Your Health Information Together activity.
  • You must have proxy access to view another patient’s MyChart information. It ensures the other patient has provided appropriate permissions and helps protect the security of their information.

    To request access to your child’s account, go to Request Access to Minor’s Chart under the Menu tab. Full proxy access is available for minors ages 0-13, while limited proxy access is available for minors ages 14-17.

    To share your record with someone else, select Share My Record, Friends and Family Access. Patients 18 and older can give or revoke access to family members or other caregivers.

  • We can help. Call 913-588-4040 or email.

  • It’s easy to be notified when your test results are ready. To be notified via text message, all you have to do is log in to MyChart, go to Account Settings (under the menu tab) and click on Communication Preferences. From there, you can click on the Health category and choose to receive future test-result summaries via text.

  • Yes. If affording internet service or an internet-connected device is keeping you from signing up for MyChart, see if you qualify for a program that can help you stay connected.

    • The Lifeline/Affordable Connectivity Program helps low-income families and individuals access important resources, such as healthcare. Find out more at kcc.ks.gov/telecommunications/lifeline.
    • The Affordable Connectivity Program helps low-income households pay for internet and internet-connected devices. See if you qualify at acpbenefit.org.

COVID-19-related questions

  • Yes, if administered by a clinician at The University of Kansas Health System. To view:

    • Select Health Summary, Immunizations.
    • Click Learn More on the selected type of immunization to access StayWell resources.
    • Click View Details for more information on vaccine administration.

    Missing information? Contact your primary care provider at The University of Kansas Health System. If your immunization(s) was administered at another organization that uses MyChart you will be able to view it.

  • Select the COVID-19 button to view or print your COVID-19 testing and vaccine statuses.

  • You can share your COVID-19 vaccination or test result information quickly and securely through MyChart.

    After you log in, go to Menu and select My Record>COVID-19. From there, you can:

    • Click QR Codes to create your own. If you have both your COVID-19 vaccinations and a test result on file, you'll have separate QR codes for each. You decide whether to allow someone to scan one or both or your QR codes.
    • Create a downloadable PDF by selecting Download/Export and then clicking Download. Save the PDF to your computer or mobile device and print when you want.
    • Export your information to another app by selecting Download/Export.

    Note: You cannot scan your own QR code. It is only readable when someone else scans it for your COVID-19 information.

    Received your COVID-19 vaccine(s) elsewhere? Complete your own query to add your information directly to the COVID-19 activity in MyChart.

  • The QR codes that appear in MyChart are created according to an open industry standard called SMART Health Cards. They can only be read by another app, so don't worry if you can't scan them with your phone's camera. Learn more about SMART Health Cards.

  • When a business uses an app to scan your QR code, the app reads the information in the barcode and verifies it comes from a trusted source. The app can only read the information in the QR code; it is not connected to the rest of your medical record. Treat your QR code like you might treat your paper CDC card, and don't show it to someone unless you want to share your information.

  • Reach out to your primary care provider to update your vaccination information in your medical record. For proof of vaccination, you may be asked to provide your vaccination card.

MyChart questions? Call the MyChart Support Line at 913-588-4040 or email us at mychart@kumc.edu.

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