COVID-19 update

We maintain policies to keep patients, visitors and staff safe – including masking for all. Learn the latest on our visitor policy, now 2 guests per patient for most visit types.

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MyChart FAQs

We think you’ll find the MyChart patient portal a useful resource. It provides many features and functions to help you conveniently, efficiently manage your health and communicate with your care team.

Below, we’ve provided quick answers to the questions we’re most often asked.

  • MyChart is a patient portal that offers secure access to portions of your electronic medical record. It allows you to schedule appointments, refill prescriptions, communicate with your care team, pay bills and much more. You can access MyChart in a browser on your computer or through an app on your smartphone or tablet.

    Please note, MyChart functionality may vary across health system locations. We continue to expand the capabilities it offers for all our patients.

  • You’ll find links on the MyChart sign-in page reading Forgot Username? and Forgot Password?. Click the link you need and follow the prompts.

  • All your personal health information is stored on a secure network. It will continue to exist securely even if you do not access it. If you decide to begin using MyChart again, your information will be there for you.

  • There are several other ways to sign up for MyChart:

    • Ask a staff member to provide a new code at your next appointment.
    • Visit and select Sign Up Now. You will be prompted to provide information to verify your identity.
    • Call 913-588-4040 or send an email to to request a code by U.S. mail. Privacy regulations prevent us from providing the code by phone or email.
  • We provide helpful resources on our telehealth page. You can also visit Zoom’s support page, which offers a variety of guides and tutorials.

MyChart questions? Call the MyChart Support Line at 913-588-4040 or email us at

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