WHEN TO USE MYCHART MESSAGING

MyChart messaging is not as fast as the phone. Use messaging when: You can wait a few days for a reply. Your condition is not urgent. You can describe the problem in 1 or 2 sentences.

Calling your provider should result in a faster response. Call your provider when: You need an answer in the next few hours. You need to explain your condition in detail. For emergencies, call 911.

When using MyChart messaging, be sure to choose your specific provider from the drop-down list. This will help get your question to the right provider as quickly as possible.

If you have your prescriptions filled at The University of Kansas Health System pharmacy, you will see them on your Messaging tab under Request Rx Refill. You can ask for refills and get information about when your prescription is ready or when it's in the mail. If you have your prescriptions filled elsewhere, you won't see any prescriptions on Request Rx Refill. Instead, use the Get Medical Advice topic to ask your provider to call in a refill.

MyChart Information

Nurse showing patient how to use MyChart.

Messaging

Have you ever wished you could send a quick email question to your doctor's office? MyChart makes it easy. Simply choose Messages and select Send a Message. Some examples include:

Ask a follow-up question about your visit.
Learn how or when to take a new prescription.
Report a minor condition and ask whether you need an office visit or if an e-visit would be sufficient.
Ask about prescription refills.

Brief, nonurgent questions are perfect for MyChart messaging. Most providers are able to reply within two business days.

Need MyChart assistance? Email us or call 913-588-4040.

Helpful tips about MyChart messaging

MyChart messaging is not as fast as the phone. Use messaging when:
- You can wait a few days for a reply.
- Your condition is not urgent.
- You can describe the problem in 1 or 2 sentences.
Calling your provider should result in a faster response. Call your provider when:
- You need an answer in the next few hours.
- You need to explain your condition in detail.
For emergencies, call 911.
When using MyChart messaging, be sure to choose your specific provider from the drop-down list. This will help get your question to the right provider as quickly as possible.
If you have your prescriptions filled at The University of Kansas Health System pharmacy, you will see them on your Messaging tab under Request Rx Refill. You can ask for refills and get information about when your prescription is ready or when it's in the mail.

If you have your prescriptions filled elsewhere, you won't see any prescriptions on Request Rx Refill. Instead, use the Get Medical Advice topic to ask your provider to call in a refill.

Messaging

Helpful tips about MyChart messaging

Related links

Education

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