Health and Safety Protocols

Yes. We adhere to guidelines designed to optimize safety for patients, visitors and staff.

• We require masking when it is best for patient safety.
• We practice physical distancing when appropriate.
• We use appropriate personal protective equipment.

Some areas require masking, such as those where immunocompromised patients receive care. Areas that require masking will be clearly marked.

Our staff will wear masks when it is best for patient safety. If you want members of your care team to wear masks, simply ask.

Our visitor guidelines are designed with patient safety in mind. Check for the latest updates on our visitor policy.

Before your visit

• 7 days before your visit, you’ll receive a text or call reminder with an invitation to begin your previsit tasks in MyChart. A day before your visit, you’ll receive another courtesy reminder.
• If you’re sick the day before your visit, notify your provider’s office. It may be possible to transition your visit to a telehealth appointment.
• In most cases, you can start your check-in process in MyChart. If you do not have a MyChart patient portal account, we will help you sign up by phone. You may create an account online on your own. In some cases, you’ll be able to follow text links to complete tasks in MyChart even without having your own MyChart account.

The day of your visit

• Please arrive when instructed with ID, insurance card and copay.

After your visit

• If you did not discuss after-visit care during your appointment, a staff member will contact you by phone within 24 hours to review your after-visit summary and schedule any needed follow-up care.