Code of Conduct
Every health system patient, visitor and employee deserves safety and respect. We share the responsibility to create and uphold a safe and healing environment. We take patient safety very seriously and have a zero tolerance policy for aggressive, abusive or offensive behavior.
Our Code of Conduct discusses our shared responsibilities for promoting respectful, safe spaces. As a patient of the health system, you are asked to uphold our Code of Conduct and have access to these patient rights.
We have a zero-tolerance policy for aggressive, abusive or offensive behavior.
We will not permit these behaviors:
- Verbal, written or physical harassment and threats
- Racial, religious, cultural or sexual comments, insults, jokes or remarks
- Physical or sexual assault or inappropriate touching of others or oneself
- Threatening, insulting, aggressive, offensive or intimidating gestures or actions
- Throwing items
- Stalking, including unwanted attention or gestures
- Property damage
- Possession of weapons or firearms
- Video or audio recording of any persons without their explicit consent
If we observe or experience any of these or similar behaviors of concern, our staff will determine how best to immediately respond. Concerns about staff or organizational safety may be reported to the police. We also have the right to end the provider/patient relationships, dismiss a patient from care and stop treatment permanently if these behaviors are not immediately stopped as necessary. We reserve all rights up to and including removal from campus and/or prosecution.
Code of conduct - Spanish language version.
- Respectful care
- Complete, correct and full information about your health and your care
- Participation in your care decisions
- Confidentiality
- Security
- Have a family member and/or personal representative and your own physician promptly notified when you are admitted to the hospital
- Receive help completing an advance directive and expect it to be followed
- Be treated in the least restrictive way that preserves your safety and that of other patients and hospital staff
- Expect hospital staff to be committed to pain prevention and management
- Receive communication in a language you can understand
- Consent to or refuse participation in any proposed research study without retribution or difference in the quality of your care
- Be informed of available resources for resolving problems or questions you have about your care, including Patient Relations and the Ethics Committee
- Examine your bill and receive an explanation of the charges, regardless of the source of payment for your care
We are committed to respecting and protecting the rights of our patients. Honoring these rights is an important part of caring for you.
Thank you for your support
You will see our Code of Conduct upon check-in or during the e-consent process for visits. We appreciate your support in helping us create a safe environment. Working together, we can protect each other and focus on care and healing.
We offer a variety of appointment types. Learn more or call 913-588-1227 to schedule now.