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Policies and Procedures
Nurse pushing patient in wheelchair.

Hospital Visitor Guidelines

Our hospital visitor guidelines are designed with your health and safety in mind. These guidelines may vary based on a patient's condition and need for rest. They may also differ depending on which health system location you visit. If you have questions, your loved one's care team can provide you with specific information.

Guidelines for visiting the health system

Family and friends are important to a patient's recovery. Below you'll find our current visitor policy. For additional updates related to COVID-19, see our health and safety protocols.

  • Masks are required for all visitors.
  • Guidelines for visitors may vary based on care area or patients’ conditions and need for rest. Ask your loved one's care team if you have questions.
  • To protect our patients and staff, we ask that visitors who are ill not come to the hospital.
  • Doors at the main hospital and Cambridge Tower A are locked each evening at 8 p.m. At that time, we ask visitors to leave so patients can rest. After 8 p.m., visitors may enter the main hospital through the security entrance, located at the first door north of the main entrance. You can walk through the hospital to reach Cambridge Tower A.
  • Our nursing shift change is 7-7:30 a.m. and 7-7:30 p.m. We ask that family and friends not call for routine patient updates during this time so our nurses can focus on safety and continuity of care. We recognize your need for information and will gladly provide updates at other times.
  • For the safety and comfort of our patients, we enforce a zero tolerance policy for violence. Any violent or aggressive behavior may result in prosecution. We appreciate your support and cooperation in helping us create a safe, healing environment.

Important phone numbers

Admissions: 913-588-5807

Emergency department: 913-588-6500

Hospital operator: 913-588-5000

Patient financial services: 913-588-5820

Patient information: 913-588-5800

Patient relations: 913-588-1290

Poison Control Center: 800-222-1222

Security: 913-588-5030

No smoking in any health system facilities

Tobacco use on campus

State law prohibits smoking in any of our facilities, and tobacco use of any kind is not permitted inside our buildings, parking garages or on sidewalks surrounding our facilities. On our main campus, the only place tobacco use is allowed is behind P3. The area is marked with signs.

For questions about our hospital visitor guidelines, call 913-588-5000.

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