COVID-19 update

We maintain policies to keep patients, visitors and staff safe – including masking for all. Learn the latest on our visitor policy, now 2 guests per patient for most visit types.

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Patient Information
Information desk worker helping patient with directions.

Patient Relations

The University of Kansas Health System wants to make sure that your experience with us is nothing short of exceptional. We encourage you to voice questions about your rights or concerns to any member of your care team, with the goal of improving your experience while you are here. Our patient relations team is available to assist you in all matters related to your satisfaction.

Patient relations services

Our patient relations team is available to assist with the following matters:

  • Filing a complaint about an unresolved care, safety or service issue
  • Contacting state licensing or other accrediting organizations

Connect with patient relations

You may reach out to patient relations in person, by telephone or in writing:

The University of Kansas Hospital
Ground floor, Room G451
4000 Cambridge St.
Kansas City, KS 66160
Fax: 913-945-5600

Call 913-588-1290 to contact patient relations. Or send an email to

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