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Committed to Your Safety

We are seeing patients, providing high-quality primary, specialty and emergency care.

Learn our about our enhanced safety measures, and call 913-588-1227 to schedule an in-person or telehealth visit.

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Coronavirus (COVID-19) Information and Updates

Coronavirus

Updated June 4, 2020

The novel coronavirus (COVID-19) is a global, national and local concern. We want to assure our community that The University of Kansas Health System is working closely with local, state and federal health officials to control spread and provide needed care while continuing to safely meet the primary, specialty and emergency healthcare needs of our patients and their families.

Our top priority is keeping our patients, visitors and staff safe.

Our team treats patients with several respiratory illnesses every day. We have the training, tools and techniques in place to isolate and care for patients who are potentially at risk for COVID-19.

We have put into place a variety of process changes to optimize safety and minimize risk so our patients can confidently plan and receive the important care they need.

Happy woman wearing a mask.

Committed to safety

We are scheduling and seeing patients for primary and specialty care needs. Your safety is always our most important priority. We changed some of our processes – including routinely conducting COVID-19 screening and testing for surgical and hospitalized patients – to optimize safety and minimize risk for patients and staff. Learn more about these practices to prepare for your visit.

Learn more

Guidelines for visiting the health system

To protect our patients, visitors and staff from infection, we have implemented the following guidelines:

Masks required for patients, visitors and staff

As we work together to preserve health and safety for our health system and communities, we require all patients, visitors and staff to wear masks. It's a necessity of our new normal that certainly feels different, but guidelines from the CDC indicate wearing a barrier mask provides a measure of protection for all of us.

If you're hesitant, please remember: "When you wear a mask, you protect others. When I wear a mask, I protect you."

We're commonly asked the following questions, and we hope the responses help everyone understand the value of wearing masks to protect each other.

  • It's possible to have COVID-19 without having symptoms. Masks help prevent germs from traveling far enough to infect others, especially those at high risk. If you wear a mask, you protect others from germs you do not even know you have. When others wear masks, they protect you the same way.

  • CDC guidance changed based on research about the high probability of asymptomatic transmission – that is, transmission of COVID-19 by people who aren't even aware they're infected. We have aligned our policy to meet these guidelines. Wearing a cloth mask is not foolproof, but if someone is infected and does not know it, the mask prevents their breath from traveling far and potentially infecting others.

  • Asymptomatic transmission refers to transmission of the virus by a person who does not develop symptoms.

  • Please let our staff know of your condition. To protect others, maintain at least 6 feet of physical distance around yourself, wash your hands with soap and water for 20 seconds or use hand sanitizer, and cover your cough and sneeze into your elbow.

  • Some people may have health issues that make it difficult to wear masks. These people in particular have been asked to maintain 6 feet of physical distancing. We require everyone who is able to wear a mask to do so in our facilities.

  • Masks should not be placed on children younger than 2 years of age, anyone who has trouble breathing, or anyone who is unconscious, incapacitated or otherwise unable to remove the cover without assistance.

  • The mask should cover your nose and chin. It should fit snugly but comfortably and should not restrict your breathing. It should be secured with ear loops or ties. You should handle the mask only by the ear loops or ties when removing and should be careful not to touch your eyes, nose, mouth or face while removing. Cloth masks should be laundered between uses.

  • Visit the Centers for Disease Control and Prevention (CDC) website for the latest information and recommendations.

Patient utilizing telehealth.

The care you need, the way you need it

We are here for you and your loved ones, providing safe, quality healthcare when and where you need it. Many of our clinics have reopened with enhanced safety practices in place. Some remain physically closed, but offer telehealth visits. Call your clinic or 913-588-1227 to schedule, and check the list for telehealth-only clinics.

View the list

Service changes

We have made and will continue to make service changes necessary to uphold health and reduce risk of infection.

  • We've reinvented the ambulatory patient experience with process changes to protect patient and staff. Learn more about what to expect when you visit us for your important healthcare.

    • To meet the educational needs of expectant families, we offer free online childbirth and breastfeeding classes through June 30, 2020. All classes that are conducted in person and maternity unit tours are canceled until further notice. To register for online classes, go here and then click on Learn More.
    • For your safety, we must temporarily stop our transplant support group. We look forward to resuming these meetings as soon as it is safe to do so.
    • We have suspended all Turning Point programs until at least April 27.
  • Imaging

    • We are resuming breast screening services while continuing to observe recommended safety guidelines. Call 913-588-1227 to schedule an appointment.
    • Hours for radiology and imaging services have changed.
      • The new hours of operation are 7 a.m.-5 p.m., Monday through Friday, at all locations with the exception of KU MedWest in Shawnee, which remains 8 a.m.-5 p.m., Monday through Friday.
      • All evening radiology services at The University of Kansas Hospital in Overland Park and Westwood Medical Pavilion have been temporarily halted.

    Pharmacy

    • We have temporarily closed our pharmacy in Cambridge Tower A. The pharmacy in the main hospital remains open for your use. We encourage you to contact your pharmacy to sign up for free home delivery of your prescriptions. To do this:
      • Send an email to myrph@kumc.edu.
      • Include your name, date of birth, contact phone number and the name of the medication you would like delivered to your home.
      • If you have questions, call 913-588-2371.

    Lab

    • Hours for laboratory medicine have changed.
      • At our Medical Pavilion in Kansas City, Kansas, walk-in hours are now 7 a.m.-6 p.m., Monday-Friday, and 7 a.m.-noon, Saturday.
      • At our KU MedWest location in Shawnee, Kansas, hours are now 8 a.m.-5 p.m., Monday-Friday.
      • At our Indian Creek Campus location in Overland Park, Kansas, hours are now 7 a.m.-5:30 p.m., Monday-Friday, and 7 a.m.-noon, Saturday and Sunday.

    Urgent care

    • Urgent care services have temporarily halted at our Creekwood Family Care, Sprint Center Health Care and Westwood Medical Pavilion locations.

    Telehealth

    • We are transitioning a number of appointments to telehealth visits. Learn more about telehealth visits.
  • We have expanded our screening for COVID-19 by testing all inpatients admitted to the hospital on our main campus. Proactively determining each person's status helps us provide the best individualized plans of care.

  • We have made temporary changes to our food, drink and dining offerings throughout health system cafes.

    • We have closed self-serve options, including salad bars and fountain drink stations.
    • We have discontinued the use of reusable cups.
    • We have closed dine-in seating options – though grab-and-go food and drink options are still readily available

    The hours of several of our Roasterie Café locations have changed. You can visit these locations Monday-Friday.

    • Cambridge Tower A: 5:30 a.m.-1 p.m.
    • Medical Pavilion, Level 1: 7 a.m.-2 p.m.
    • Center for Advanced Heart Care, ground floor: 6 a.m.-6 p.m.

    D&G Café and Bell Café continue to offer fresh-brewed Roasterie coffee 24/7.

  • Valet parking services have changed:

    • Valet parking at our main campus, including Cambridge Tower A, has closed. Between the hours of 7 a.m.-5 p.m. we will be happy to meet you with a wheelchair at your vehicle and assist you to and from your appointment.
    • At The University of Kansas Cancer Center at our Westwood Campus and at the Richard and Annette Bloch Radiation Oncology Pavilion on Rainbow Boulevard, all visitors must be screened before exiting their vehicles. Once you have passed your screening, we will valet park your vehicle.

Take good care

Following several simple practices will help you and your loved ones reduce risk of infection. But if you or someone close to you does feel ill, it’s important to recognize symptoms and seek care responsibly. Review these guidelines on prevention, symptoms and supportive care.

If you think you have COVID-19, do not go to the Emergency Department unless instructed by your doctor.

You are not alone

The COVID-19 pandemic has hit many hard. You may find you need help to see yourself and your family through this challenging time. You are not alone. There are many community organizations and resources available for support.

Find options for assistance getting food, paying bills and more.


Maintaining your health

Your overall health remains important even amid this outbreak. Our providers answer some of your most frequently asked questions about when and how to obtain care.

Kansas City skyline

We need your help!

The impact of coronavirus is on pace to overwhelm the U.S. healthcare system by summer. We need your help to protect the safety of our patients, visitors and staff.

Learn how

Experts offer tips for the Kansas City area

Johnson County Department of Health and Education recently announced person-to-person spread of COVID-19 in the area. This means we are changing how we manage the infection locally. Infectious disease specialist Dana Hawkinson, MD, and Steve Stites, MD, chief medical officer, explain and provide tips to keep you safe.

Physical distancing

Dana Hawkinson, MD, Infection Control and Prevention and Steve Stites, MD, Chief Medical Officer, talk about staying safe.

Dr. Stites: Johnson County announced there is evidence of person-to-person spread inside the county. This is known as community spread. It means that our emphasis is shifting from containment to mitigation. Dr. Hawkinson take a moment and tell us a little bit about what mitigation means.

Dr. Hawkinson: Mitigation means we are trying to significantly reduce the spread in the community from one person to another, to minimize the number infected, and the number of people who need intensive care services for severe disease.

Dr. Stites: So, can you stay safe?

Dr. Hawkinson: Yes, the majority of these infections are mild and you will not need to receive medical care. Eighty-percent of people will have mild symptoms you can manage at home with typical home remedies, such as a fever reducer like Tylenol, fluids and rest. If you feel your symptoms are worsening, such as progressive shortness of breath or other breathing problems, please call your primary care provider or 911, if you feel like it's an emergency.

Please do not show up at your doctor's office, the hospital, or even the emergency room as you could potentially infect others in the waiting room. Call ahead so you can be efficiently greeted and moved to the proper area for evaluation and treatment.

Dr. Stites: So, if 80% of people stay home and only 20% of people come into the hospital, what percentage of folks need critical care?

Dr. Hawkinson: It's even a smaller percentage than 20% needing critical care.

The highest risk factors for developing severe and critical disease include older age above 50, and even more, those above 70 years old. Also, other significant risk factors include heart disease, diabetes, lung disease, and other immune compromising conditions.

This is why we need to mitigate the spread as much as possible and social distancing is vital to that.

Dr. Stites: Like many things in life that are worth doing, social distancing takes commitment. And the commitment each of you need to make is to stay home. Stay home and stay safe. Stay isolated in your home and do not gather in groups of more than ten. And honestly, smaller is even better.

The best thing you can do is wash your hands. Don't touch your face. Keep your distance. Stay home.

If you feel like you have a fever, a shortness of breath, or cough, call your doctor. All hospitals are able to care successfully for patients with COVID-19 and together, with each of you taking care of your family and yourselves, with all the health professionals at all our hospitals taking care of you, we can beat coronavirus.

This is important. The disease cannot spread if you're not around people who have it. Stay home. Stay Safe.

Managing COVID at home

Many people with the COVID-19 virus will be able to recover at home. This video offers guidelines on how to keep your environment clean and safe during home isolation.

The basics to care for yourself or loved ones at home

The University of Kansas Health System and the University of Kansas Medical Center care about the community in and out of the hospital. If you or a loved one is sick with the coronavirus, this video will provide a brief review of important points about home care. Separate the individual who is sick from other people and animals in the home. They should stay in a room by themselves and use a separate bathroom if available. A bedroom or room with a door is best. Use the guidelines of the state or local health department for when it's okay to stop home isolation as these guidelines are subject to change. It's important to clean surfaces that you touch a lot, such as tables, door knobs, light switches, countertops, handles, desks, phones, keyboards, toilets and faucets. Clean all of these surfaces that are touched often every day using household cleaning sprays or wipes.

If using a household bleach solution, dilute the bleach using the instructions on the bottle. Make sure to follow the manufacturer's instructions for application and proper ventilation. If possible, place a trashcan with a trash bag in the room of the person who is sick with COVID-19. Use gloves when removing garbage bags and handling the trash. Wash your hands with soap and warm water for at least 20 seconds afterwards. For laundry, wear gloves. Again, washing your hands as soon as you remove the gloves.

Do not shake out dirty laundry before washing. You can use a trash bag to line the laundry bins or clean and disinfect after use. Use the hottest water setting and ensure all items are completely dry. We understand not every home will have disposable gloves or medical masks. The priority is to wash your hands for at least 20 seconds. If available, you can use disposable gloves. Remember to always wash your hands after taking off gloves. If you'll be in close quarters with someone who is sick and you do not have a mask available, you can use a homemade mask such as a bandana or scarf, completely covering the nose and mouth.

When preparing food, consider things like dishes, utensils, and napkins as something that could also spread infection. If possible, use paper plates, plastic forks and spoons that can be thrown away after use. If paper plates are not available, transfer used dishes straight to a sink filled with warm soapy water to be washed. Then if available, place for sanitizing in a dishwasher. Grocery, medication and prepared food delivery are options in many communities. You could also ask a neighbor or family member for a pickup and drop off. When placing orders simply request items are left at an easily accessible place such as your front porch to minimize contact with others.

When you bring food into your house, immediately throw away the bag or other packaging materials. Disinfect the surfaces that the food came into contact with and clean your hands before eating or serving food. Seek medical attention immediately if you or your loved one have any of the following warning signs including trouble breathing, chest pain or pressure, new confusion like answering questions wrong, or difficulty waking up, bluish lips or face. This list doesn't include all of the symptoms. If you or your loved one is having other concerning symptoms, please consult your medical provider right away. Or it felt to be an emergency, call 911. Thank you and take care.

Woman looking out window

Managing anxiety during a time of crisis

Times of uncertainty can trigger feelings of anxiousness, concern and confusion. Greg Nawalanic, PsyD, clinical director of psychology services at The University of Kansas Health System Strawberry Hill Campus, shares ways of reducing anxiety and improving mental health.

Easy tips