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Appointments
Telehealth

How to Use Telehealth

Telehealth is a convenient way to meet with your healthcare provider from the comfort of home. Here are the basics of what you need to do before using telehealth.

You will need an internet connection, a device (smartphone, tablet or computer) with audio and video capabilities, and the Zoom teleconferencing app or access to the Zoom website. Review our guide to prepare your device. You may also visit the Zoom website directly.

Once you have downloaded Zoom to the device you will use for your telehealth virtual visit, please test the audio and video in advance of your telemedicine appointment to ensure it can occur. Please also adjust your device settings to allow pop-ups, ensuring any pop-up blocker features are turned off.

Prepare your computer for telehealth services

View this video tutorial for guidance to prepare your computer for a telemedicine virtual visit.

Hi, I'm Dr. Keith Sale at The University of Kansas Health System. We are always committed to providing efficient, convenient and high-quality care. You and your loved ones can now receive care by telehealth.

You can connect with a provider electronically from the comfort of your own home. We offer telehealth visits for a wide variety of primary and specialty care needs. All you need is an internet connection and a computer with audio and video.

Preparing your device for your appointment is simple. We use Zoom as our telehealth meeting place. It provides the safe, secure, easy-to-use environment where you and your provider will meet.

Well in advance of your scheduled telehealth visit, you'll want to make sure your computer is Zoom-ready. To do that, visit the webpage zoom.us/test On that page click the join button to enter a meeting. Follow the prompts to test the audio and video capabilities of your computer. Once you confirmed the audio and video functions, you're ready to go.

You'll receive a message in your MyChart inbox containing a link and embedded password. These are unique to your visit and help ensure your meeting is private. If you're a new patient and don't yet have a MyChart account, you can create one at mychart.kansashealthsystem.com or ask for assistance when you call to make your appointment.

If the Zoom test shows your computer lacks audio or video, don't worry. There are other types of electronic visits that may be a fit for you. Your scheduler can help you determine the best choice.

We look forward to serving you and think you'll enjoy the flexibility and convenience of our telehealth services.

We are committed to your health and appreciate your trust in us.

Are you ready to learn whether a telehealth appointment is right for you? Call your clinic or call 913-588-1227 to schedule.

Prepare your smartphone or tablet for telehealth services

View this video tutorial for guidance to prepare your smartphone or tablet for an online doctor visit.

How to access telehealth on your phone

Hi, I'm Dr. Keith Sale. At The University of Kansas Health System, we are always committed to providing efficient, convenient and high-quality care. You and your loved ones can now receive care by telehealth.

You can connect with a provider electronically from the comfort of your own home. We offer telehealth visits for a wide variety of primary and specialty care needs. All you need is an internet connection and a smartphone or tablet with audio and video.

Preparing your device for your appointment is simple. Take a look.

We use Zoom as our telehealth meeting place. It provides the safe, secure, easy-to-use environment where you and your provider will meet. Well in advance of your scheduled Telehealth visit, you'll want to make sure your device is Zoom-ready.

For an iOS device, such as an iPhone, tap the app store icon on your device. Tap Search, enter Zoom in the search text box. Choose Zoom Cloud Meetings and tap Get. Then tap Open.

If you have an Android device, open the Google Play Store on your device. Search for Zoom Cloud Meetings, locate and tap the entry from zoom.us. Tap Install, read the permissions listing, tap Accept and allow the installation to complete.

You may test that your device is ready for telehealth appointments by visiting the web page, zoom.us/test.

On that page, click the join button to enter a test meeting. Follow the prompt to test the audio and video capabilities of your device. Once you've confirmed the audio and video functions, you're ready to go.

You'll receive a message in your MyChart inbox containing a link and the embedded password. These are unique to your visit and help ensure your meeting is private.

If you're a new patient and don't yet have MyChart, don't worry; you can create one at mychart.kansashealthsystem.com.

You can also ask for assistance when you call to make your appointment.

If the Zoom test shows your device lacks audio or video, don't worry.

There are other types of electronic visits that may be a fit for you. Your scheduler can help you determine the best choice.

Call your clinic, or call 913-588-1227 to schedule.

Important policies for telehealth services

Please also take time to review these important forms. At the beginning of your telehealth visit, a member of your care team will ask that you’ve read and agree to these policies and will document your verbal approval.

Virtual patient sitting on couch participating in telehealth video visit service

Create a MyChart account

The MyChart patient portal offers information, features and functions to help you better manage your health. Use it to schedule visits, check lab and test results, communicate with your providers and more. You can create an account online.

Sign up now

Connecting to your telehealth video visit

You will receive all the information you need to prepare for and connect to your appointment in MyChart.

On the day of your appointment:

  • Log in to your MyChart account.
  • Go to the Visits section and click Appointments and Visits.
  • Click on today's scheduled telehealth video visit.
  • Click the Begin Video Visit button. You can do this up to 60 minutes before your scheduled visit, even if your providers have not yet logged in.
  • You will be automatically checked in. A member of our care team will join your visit shortly to begin the appointment.

We look forward to providing your care through telehealth services.

If you are the parent or guardian of a minor or the caregiver of a loved one, you can request proxy access to their MyChart to participate in their telehealth appointment. Visit our MyChart FAQs and review the Sharing MyChart section.

Inviting others to your telehealth video visit

You are welcome to invite family members or caregivers to join your telehealth video visit. Let them know the date and time of your virtual doctor visit in advance.

On the day of your telehealth video visit, once you’ve entered your secure Zoom meeting up to 60 minutes before the scheduled appointment time:

Need more help?

Follow these step-by-step instructions.

    • Tap the App Store icon on your device.
    • Tap Search at the bottom right of your screen.
    • Enter Zoom in the search text box.
    • Select Zoom Cloud Meetings from the available app choices.
    • Tap Get.
    • Tap Open.
    • Test your device’s video and audio in a test meeting at zoom.us/test
    • Ensure your device allows pop-ups. On your device, go to Settings. Select Safari. Disable Block Pop-Ups by sliding the switch to Off.
    • If you need assistance preparing your device with Zoom, call 913-588-4040.
    • Open the Google Play Store on your device.
    • Search for Zoom Cloud Meetings.
    • Locate and tap the entry by zoom.us.
    • Tap Install.
    • Read the permissions listing.
    • If the permissions listing is acceptable, tap Accept.
    • Allow the installation to complete.
    • Test your device’s video and audio in a test meeting at zoom.us/test
    • Ensure your device allows pop-ups. On your device, open Chrome. Open the browser menu and select Settings. Tap Site Settings. Tap Pop-ups. Enable Pop-ups by sliding the switch to Off.
    • If you need assistance preparing your device with Zoom, call 913-588-4040.
    • Visit Zoom Download Center: zoom.us/download
    • Click Download below Zoom Client for Meetings.
    • Click and Open the downloaded file. It is typically saved to your Downloads folder.
    • Follow the prompts to install the application on your computer.
    • Test your device’s video and audio in a test meeting at zoom.us/test
    • Ensure your device allows pop-ups.
      • If using Internet Explorer, open Settings and select Internet Options. On the Privacy tab, uncheck the box next to Turn on Pop-up Blocker and click OK.
      • If using Microsoft Edge, open browser menu and click Settings. Click View Advanced Settings or Privacy & Security. Slide the Block Pop-Ups toggle switch to Off.
      • If using Chrome, open browser menu and click Settings. Search pop-ups or go to Privacy and Security and open Site Settings. Open Pop-Ups and Redirects and switch to On (Allowed).
      • If using Firefox, open browser menu and select Options. In Privacy & Security, uncheck the box next to Block Pop-Up Windows.
    • If you need assistance preparing your device with Zoom, call 913-588-4040.
    • Visit Zoom Download Center: zoom.us/download
    • Click Download below Zoom Client for Meetings.
    • Click and Open the downloaded file. It is typically saved to your Downloads folder.
    • Follow the prompts to install the application on your computer.
    • Test your device's video and audio in a test meeting at zoom.us/test
    • Ensure your device allows pop-ups.
      • If using Safari, open the browser menu and select Preferences. In the Security tab, uncheck Block Pop-Up Windows.
      • If using Chrome, open the browser menu and click Settings. Search "pop-ups" or under Privacy and Security, open Site Settings. Open Pop-Ups and Redirects. Slide the switch to On (Allowed).
    • If you need assistance preparing your device with Zoom, call 913-588-4040.

Protecting your privacy

To protect our patients’ security during Zoom telehealth visits, our team:

  • Optimized our Zoom account settings for security in patient/provider meetings.
  • Ensured HIPAA-encryption with a licensed Zoom account, which offers increased security in comparison to commonly used free Zoom accounts.
  • Thoroughly explored cybersecurity when evaluating Zoom as our potential telehealth app platform.
  • Validated that Zoom is recognized among the industry’s safest online meeting platforms.
  • Added a second password for the Zoom sign-in process if the patient accesses the meeting in ways other than clicking the unique link we provide via MyChart.
  • Continues ongoing dialogue with our Zoom representatives to ensure our organization is doing everything possible to proactively address and safeguard against potential cybersecurity threats.

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