Telehealth Appointments

Telehealth, sometimes referred to as telemedicine, allows you to receive care from a provider remotely as an alternative to an in-person visit. It is a secure, convenient way to meet your telehealth provider from the comfort of home, or wherever you are, through live video communication. Telehealth visits are available across all specialties for primary, specialty and urgent care needs. Examples of telehealth appointments:

• Evaluation of new, but non-emergent symptoms
• Prescription refills
• Follow up care
• Mental health care
• Chronic condition management
• Preventative and routine care

Telehealth visits are conducted through MyChart. You must have a MyChart account and a device with audio and video capabilities to schedule a telehealth appointment. Please ask your provider or scheduler if your next visit can be a telehealth visit.

You will need a MyChart patient portal account to plan and connect into a telehealth visit. Visit the browser environment and choose Sign Up Now or download the MyChart app from Google Play or the Apple Store to use MyChart on your mobile device.

Prior to your telehealth appointment, your care team will need to verify where you will be physically located for your appointment. If you will not be in Kansas or Missouri at the time of your visit, you need to contact your provider to confirm your appointment.

You will safely, securely connect with a care provider using teleconference technology through the MyChart patient portal.

On the day of your appointment:

• You will receive a link to connect via text or email 30 minutes before your scheduled visit time.
• Or log in to your MyChart account. Click the button in the scheduled telehealth visit on the home page banner or go to the Visits page to click into today’s scheduled telehealth visit.
• Click the Join Video Visit button. You can do this up to 30 minutes before your scheduled visit, even if your providers have not yet logged in.
• You will be automatically checked in. A member of our care team will join your visit shortly to begin the appointment.

Once connected, you'll be able to see and hear your provider just as though you were together in a traditional office visit. Based on this interaction, your provider will assess your condition and make recommendations for your ongoing care.

You can invite other family members or caregivers to join your telehealth video visit. Let them know the date and time of your telehealth visit in advance.

On the day of your appointment, follow the link in the text or email notification you will receive 30 minutes before your visit time. In the Visit Details, before clicking the button to join the actual visit, follow the link that reads View and Invite Participants. Follow the prompts to send your visit link to others you’d like to include.

If you are the parent or guardian of a minor or the caregiver of a loved one, you can request proxy access to their MyChart to participate in their telehealth appointment. In the main menu of your own MyChart account, choose Request Access to Minor’s Chart. Follow the prompts and submit the form.