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Wearing masks helps us keep each other safe. Masks are required in our facilities.

If you cannot wear a mask, contact your care team before you visit to discuss telehealth. Patients and visitors not wearing masks will not be permitted to enter.

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Telehealth Services

Telehealth, sometimes referred to as telemedicine, allows you to receive care from a provider located elsewhere. You can use your computer, tablet or smartphone to communicate with a provider about primary, specialty and urgent care needs including evaluation of new symptoms, prescription refills, follow-up care and more. The University of Kansas Health System offers telehealth services to patients in Kansas, Missouri and beyond.

We offer several types of telehealth services.

  • A telehealth video visit offers live communication between you and your provider and requires your device to have audio and video capability.
  • A telephone visit allows you to receive care in phone communication with your provider.
  • Care messaging entails communicating with your care team through the messaging center in MyChart.

You can discuss these options to find the best fit for you when you call to schedule.

An urgent care video visit by telehealth requires no appointment, but you will need a MyChart account. If you don’t already have one, sign up for one now.

Schedule your telehealth visit. Call 913-588-1227.

An introduction to telehealth

At The University of Kansas Health System, we are always committed to providing efficient, convenient, high-quality care.

To make it easier for you and your loved ones to receive the care you need, we are now offering telehealth services. Telehealth allows you to connect with a provider electronically from the comfort of your own home.

So what is telehealth exactly? Telehealth simply means that care is provided from a distance – with the provider and patient in different physical locations – using common technology.

Telehealth options give you the flexibility to have a meaningful interaction with your provider using common devices such as a computer, a smartphone or a tablet.

We offer telehealth visits for a wide variety of primary and specialty care needs. We also have different options depending on how you would like to interact with your provider. Let’s look at each option now.

The first option is a Telehealth Video Visit. This option offers two-way live communication between you and your health system provider so you can see and hear each other. This visit works best for most needs, especially when you are experiencing new symptoms that need to be evaluated. Your local provider can also use a telehealth video visit to consult with your health system provider – and may even choose to do this with you during your office visit.

Another option we have is a Telephone Visit. This option allows you to communicate with your provider using audio only by phone. Using this option, you can expect your provider to ask follow-up questions to determine the best course of care. It works best for prescription changes, refills or pre-existing conditions or therapies.

You can also take advantage of an option called Care Messaging. This entails communicating with your care team through the messaging center in MyChart. You won’t see or hear your provider in this visit time, but can request care in a message any time. Your care team will respond as quickly as possible, usually within 24 hours.

Now that you know more about what telehealth is and your options, let’s take a look at how it works.

You will receive messages in MyChart, our patient portal, regarding preparing for your appointment and joining your telehealth visit at the scheduled time. To receive these messages and engage in your telehealth visit, all you need is an internet connection and a computer or handheld device with audio and video. We use Zoom as our telehealth meeting place. It provides the safe, secure, easy-to-use environment where you and your provider will meet.

We are committed to your care and appreciate your trust in us. We hope telehealth services will provide you with convenient, efficient ways to receive care. Call your provider’s office or 913-588-1227 to learn whether telehealth sis right for you.

University of Kansas Health System physician conducting telehealth video visit with patient

Telehealth success

A 100-year-old patient recently enjoyed her first telehealth experience. Her doctor comments on the experience, which the patient's 99-year-old husband helped set up.

Read their story

How The Telehealth Virtual Visit Works

You will connect with a care provider using teleconference technology. Once connected, you'll be able to see and hear your provider just as though you were together in a traditional office visit. Based on this interaction, your provider will assess your condition and make recommendations for your ongoing care.

We believe you will enjoy the benefits of telehealth services, including efficiency, comfort and convenience.

How To Prepare For Your Telehealth Appointment

You will need an internet connection, a device (smartphone, tablet or computer) with audio and video capabilities, and the Zoom teleconferencing app or access to the Zoom website. Review our guide to prepare your device. You may also visit the Zoom website directly.

Once you have downloaded Zoom to the device you will use for your telehealth virtual visit, please test the audio and video in advance of your telemedicine appointment to ensure it can occur. Please also adjust your device settings to allow pop-ups, ensuring any pop-up blocker features are turned off.

Prepare Your Computer For Telehealth Services

View this video tutorial for guidance to prepare your computer for a telemedicine virtual visit.

Prepare Your Smartphone Or Tablet For Telehealth Services

View this video tutorial for guidance to prepare your smartphone or tablet for a online doctor visit.

How to access telehealth on your phone

Hi, I'm Dr. Keith Sale. At The University of Kansas Health System, we are always committed to providing efficient, convenient, and high-quality care. You and your loved ones can now receive care by Telehealth.

You can connect with a provider electronically from the comfort of your own home. We offer Telehealth visits for a wide variety of primary and specialty care needs. All you need is an internet connection and a smart phone or tablet with audio and video.

Preparing your device for your appointment is simple. Take a look.

We use Zoom as our Telehealth meeting place. It provides the safe, secure, easy-to-use environment where you and your provider will meet. Well in advance of your scheduled Telehealth visit, you'll want to make sure your device is Zoom ready.

For an iOS device, such as an iPhone, tap the app store icon on your device. Tap Search, enter Zoom in the search text box. Choose Zoom Cloud Meetings and tap Get. Then tap Open.

If you have an Android device, open the Google Play Store on your device. Search for Zoom Cloud Meetings, locate and tap the entry from zoom.us. Tap Install, read the permissions listing, tap Accept, and allow the installation to complete.

You may test that your device is ready for Telehealth appointments by visiting the web page, zoom.us/test.

On that page, click the join button to enter a test meeting. Follow the prompt to test the audio and video capabilities of your device. Once you've confirmed the audio and video functions, you're ready to go.

You'll receive a message in your MyChart inbox containing a link and the embedded password. These are unique to your visit and help ensure your meeting is private.

If you're a new patient and don't yet have MyChart, don't worry, you can create one at mychart.kansashealthsystem.com.

You can also ask for assistance when you call to make your appointment.

If the Zoom test shows your device lacks audio or video, don't worry.

There are other types of electronic visits that may be a fit for you. Your scheduler can help you determine the best choice.

Call your clinic, or call 9139-588-1227 to schedule.

Important policies for telehealth services

Please also take time to review these important forms. At the beginning of your telehealth visit, a member of your care team will ask that you’ve read and agree to these policies and will document your verbal approval.

Virtual patient sitting on couch participating in telehealth video visit service

Create a MyChart account

You'll need a MyChart account to receive important information about your visit. MyChart gives you access to many of your health details. It's how you'll connect to your appointment and receive your after-visit summary. MyChart has features we think you'll enjoy, like checking lab results and requesting prescription refills.

Sign up now

Connecting to your telehealth video visit

You will receive all the information you need to prepare for and connect to your appointment in MyChart .

On the day of your appointment:

  • Log in to your MyChart account.
  • Go to the Visits section and click Appointments and Visits.
  • Click on today's scheduled telehealth video visit.
  • Click the Begin Video Visit button. You can do this up to 60 minutes before your scheduled visit, even if your providers have not yet logged in.
  • You will be automatically checked in. A member of our care team will join your visit shortly to begin the appointment.

We look forward to providing your care through telehealth services.

If you are the parent or guardian of a minor or the caregiver of a loved one, you can request proxy access to their MyChart to participate in their telehealth appointment. Visit our MyChart FAQs and review the Sharing MyChart section.

Inviting others to your telehealth video visit

You are welcome to invite family members or caregivers to join your telehealth video visit. Let them know the date and time of your virtual doctor visit in advance.

On the day of your telehealth video visit, once you’ve entered your secure Zoom meeting up to 60 minutes before the scheduled appointment time:

Need more help?

Follow these step-by-step instructions.

    • Tap the App Store icon on your device.
    • Tap Search at the bottom right of your screen.
    • Enter Zoom in the search text box.
    • Select Zoom Cloud Meetings from the available app choices.
    • Tap Get.
    • Tap Open.
    • Test your device’s video and audio in a test meeting at zoom.us/test.
    • Ensure your device allows pop-ups. On your device, go to Settings. Select Safari. Disable Block Pop-Ups by sliding the switch to Off.
    • If you need assistance preparing your device with Zoom, call 913-588-4040.
    • Open the Google Play Store on your device.
    • Search for Zoom Cloud Meetings.
    • Locate and tap the entry by zoom.us.
    • Tap Install.
    • Read the permissions listing.
    • If the permissions listing is acceptable, tap Accept.
    • Allow the installation to complete.
    • Test your device’s video and audio in a test meeting at zoom.us/test.
    • Ensure your device allows pop-ups. On your device, open Chrome. Open the browser menu and select Settings. Tap Site Settings. Tap Pop-ups. Enable Pop-ups by sliding the switch to Off.
    • If you need assistance preparing your device with Zoom, call 913-588-4040.
    • Visit Zoom Download Center: zoom.us/download.
    • Click Download below Zoom Client for Meetings.
    • Click and Open the downloaded file. It is typically saved to your Downloads folder.
    • Follow the prompts to install the application on your computer.
    • Test your device’s video and audio in a test meeting at zoom.us/test.
    • Ensure your device allows pop-ups.
      • If using Internet Explorer, open Settings and select Internet Options. On the Privacy tab, uncheck the box next to Turn on Pop-up Blocker and click OK.
      • If using Microsoft Edge, open browser menu and click Settings. Click View Advanced Settings or Privacy & Security. Slide the Block Pop-Ups toggle switch to Off.
      • If using Chrome, open browser menu and click Settings. Search pop-ups or go to Privacy and Security and open Site Settings. Open Pop-Ups and Redirects and switch to On (Allowed).
      • If using Firefox, open browser menu and select Options. In Privacy & Security, uncheck the box next to Block Pop-Up Windows.
    • If you need assistance preparing your device with Zoom, call 913-588-4040.
    • Visit Zoom Download Center: zoom.us/download.
    • Click Download below Zoom Client for Meetings.
    • Click and Open the downloaded file. It is typically saved to your Downloads folder.
    • Follow the prompts to install the application on your computer.
    • Test your device's video and audio in a test meeting at zoom.us/test.
    • Ensure your device allows pop-ups.
      • If using Safari, open the browser menu and select Preferences. In the Security tab, uncheck Block Pop-Up Windows.
      • If using Chrome, open the browser menu and click Settings. Search "pop-ups" or under Privacy and Security, open Site Settings. Open Pop-Ups and Redirects. Slide the switch to On (Allowed).
    • If you need assistance preparing your device with Zoom, call 913-588-4040.

Protecting your privacy

To protect our patients’ security during Zoom telehealth visits, our team:

  • Optimized our Zoom account settings for security in patient/provider meetings.
  • Ensured HIPAA-encryption with a licensed Zoom account, which offers increased security in comparison to commonly used free Zoom accounts.
  • Thoroughly explored cybersecurity when evaluating Zoom as our potential telehealth app platform.
  • Validated that Zoom is recognized among the industry’s safest online meeting platforms.
  • Added a second password for the Zoom sign-in process if the patient accesses the meeting in ways other than clicking the unique link we provide via MyChart.
  • Continues ongoing dialogue with our Zoom representatives to ensure our organization is doing everything possible to proactively address and safeguard against potential cybersecurity threats.

Telehealth in Kansas

A Kansas telemedicine parity law passed in the state of Kansas on May 12, 2018. The law requires private payers to cover telehealth services, but allows them to establish their reimbursement policies. The Kansas telehealth law also allows coverage for telehealth services within the state Medicaid program. In early 2020, certain federal privacy regulations and payment practices were further relaxed to promote telehealth services as safe options for important care during the COVID-19 pandemic. Kansas telehealth services provide convenience, comfort and flexibility and are growing. Learn more.

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