Interpretive Services

The Department of Interpreter Services at The University of Kansas Health System serves patients, families, and members of the community as well as internal customers. In addition to providing 24-hour, on-site Spanish language interpreting services, dispatch-interpreting services in all other foreign languages, we provide written-document translations services in all languages.  Also, American Sign Language (ASL) interpreters are on site, Monday through Friday from 7:00am to 4:00pm, and by reservation outside of these times.

Our goal is to ensure that our patients have equal access to The University of Kansas Health System’s "goods and services" for our Limited English Proficiency (LEP) population and, at all times, remain in compliance with the laws governing the provision of interpreting/translating services. We also, when appropriate, educate staff, patients and community as to the role and function of interpreters and the importance of using professional interpreters instead of family members, friends and or untrained persons.

On-going training is provided for The University of Kansas Health System interpreters as well as language classes for staff and community. In addition, we monitor the use and condition of equipment used by persons with hearing impairments i.e., TTY’s, 1 to 1 communicators and voice amplifications devices. These devices are available 24-hours a day through the Department of Materials Management.

We are committed to recognizing a patient’s right to understand all issues related to their health care. We facilitate this commitment, by means of providing unbiased, accurate interpretation/translation services. Herein, the patient may actively participate in decision-making relating to their own health care.