Answers to common questions
The University of Kansas Health System FAQ
- What are the hospital visiting hours?
How do I get directions to the main campus?
You can get driving directions and a map to the main hospital campus. To get driving directions from our automated phone recording, call 913-588-5555.
For driving directions to any of our other offices, please see our directions and locations page.
Where can I park?
Three garages offer patient and visitor parking. Bring your parking ticket inside with you for validation. The fee is $3 with validation. See campus map, located in back pocket.
• Parking Garage 2 is on the corner of Olathe Boulevard and Cambridge Street.
• Parking Garage 3 is across from the hospital’s main entrance.
• Parking Garage 5 is on the corner of Cambridge Street and W. 36th Street.
Valet parking for our patients is available at the hospital’s main entrance. Space is limited. Hours are 7 a.m.-4 p.m. Monday-Friday. There is a $3 fee. Reclaim your vehicle at the valet desk in the hospital lobby.
Where can I get prescriptions refilled?
If you are an outpatient or have been discharged from the hospital, you can fill your prescriptions at our outpatient pharmacy. It's located just off the hospital’s main lobby, next to the information desk and the escalator. You also can fill your prescriptions at any outside pharmacy.
Where is smoking allowed?
Smoking or use of tobacco products is not permitted anywhere at The University of Kansas Health System or on the University of Kansas Medical Center campus, inside or outside. For more information, see Visiting Guidelines.
What dining options are available?
Family members and visitors are welcome to eat in the cafeteria, located near the main elevator bank on the ground floor of the hospital.
- 6:30 a.m.-8 p.m. Monday-Friday
- 7 a.m.-6:30 p.m. weekends and holidays
- View the cafeteria menu.
The Roasterie Café offers three locations and features coffee, tea, baked goods and grab-and-go items. Menu options may vary by location.
- Center for Advanced Heart Care: 6 a.m.-8 p.m. Monday-Friday.
- Medical Office Building: 7 a.m.-4 p.m. Monday-Friday
- Cambridge Tower A: 6 a.m.-7 p.m. weekdays, 7 a.m.-3:30 p.m. weekends
D&G Café is located on Level 1 of Cambridge Tower and features a pizza oven, smoothies and made-to-order meals.
- Is there an ATM at the hospital?
How do I send flowers or mail to a patient?
You can send a patient flowers and Mylar® balloon bouquets* using commercial florists. Cards and letters can be mailed to this address:
The University of Kansas Hospital
[Patient's room number]
4000 Cambridge Street
Kansas City, KS 66160-7220
You can also send patients a free e-card with a personalized message.
*The hospital permits only Mylar® balloons because of latex allergies.
How do I get information about a patient?
When you call and ask for a patient by name, we can tell you if the patient is here, the patient's location and his or her general condition.
Please understand that patients can request that we withhold information from callers. Other special circumstances may prevent us from providing patient information. Please see Patient Privacy.
Does the health system have an online phone directory?
No, we do not have an online phone directory. To reach a physician or staff member at The University of Kansas Health System, please call 913-588-5000.
How do I get an interpreter?
Certified sign language interpreters are available for hearing-impaired patients. Closed captioning is also provided on televisions in patient rooms. For more information, please call interpreter services at 913-588-7811.
Also see Patient and Visitor Services.
How do I contact Patient Relations?
Patient Relations will assist you in all matters related to your satisfaction as a patient or a family member or a friend of a patient. This includes filing a complaint (grievance) regarding unresolved issues or helping you contact state licensing or other accrediting organizations. To contact Patient Relations, call 913-588-1290.
How do I get medical help after hours?
Our Emergency Department is open 24/7. If you have a medical emergency, whether life-threatening or not, call 911 immediately.
We offer after hours urgent care at several locations. Get maps, driving directions and more information. If you have questions about an appointment, your bill or other questions, please call 913-588-5000.
- How can I find a doctor?
- How do I get my medical record?
How do I get a cost estimate for a procedure?
If you need a cost estimate for a procedure, please call the patient financial counseling department at 913-588-7821.
How can I get answers to billing questions?
If you have questions, want an explanation of your charges or need help with your hospital bill after you are discharged, call the patient financial services customer service center at 913-588-5820.
For more information, please see Billing, Insurance and Financial Support.
- How do I find employment opportunities at The University of Kansas Health System?
How do I make a donation to The University of Kansas Health System?
The hospital appreciates gifts in any amount that benefit our patients, their families and our staff. You may designate gifts to a specific program or fund. Learn more about giving to support patient care at The University of Kansas Health System.
Where can I find health related articles and information?
Articles and other health related information are available from several sources on our website, including:
- Good Medicine
This publication shares information about the hospital's successes with those who support our mission of improving the health of the communities we serve.
- BeWell Connection
Sign up for our monthly e-newsletter to get articles on seasonal health topics, what's new at the hospital, the latest wellness class schedule and more.
- Good Medicine
How can I get brochures and other information?
We are happy to mail you brochures about the health system and the services we provide. You can also download and print our brochures. For more information, see Request a Brochure.
How can I participate in a research study?
Patients who are eligible to participate in clinical research trials have the opportunity to receive the most advanced drug therapies or procedures. Your physician will discuss which clinical trials are appropriate for your condition.
To learn about participating in a clinical trial, call 913-588-1227, or toll free 844-323-1227.
You also can learn more about research at the University of Kansas Medical Center.