Bob Page, President and Chief Executive Officer
Bob Page has spent more than 25 years in executive leadership roles within The University of Kansas Health System, part of a nationally recognized comprehensive academic medical center located in America’s heartland. In July 2007, he was selected by The University of Kansas Hospital Authority Board to be president and CEO, a role that has grown as the organization became clinically integrated and expanded its commitment to patient care across the state.
Page has also worked to stabilize the healthcare environment across Kansas, a state with a widely dispersed population, the largest number of at-risk critical access hospitals identified as essential to their communities, and disaggregated resources to support optimal patient care and outcomes. Under his leadership, the health system committed itself to improving the health of Kansans through innovative collaborations with nearly 70 hospitals across the state, resulting in improvement in the use of evidence-based practice and patient outcomes.
The organization Page joined in 1996 was at risk of closure due to poor performance and financial insecurity. The University of Kansas Health System had the lowest patient satisfaction ranking in the nation at a grim 5th percentile. It also faced deteriorating patient volumes, higher than expected mortality rates, unsustainable turnover and severe shortfalls in funding. Throughout his tenure, he has relied on a simple formula, consistently grounded in a culture focused on the patients and the staff. That strategy and the foundation it established has resulted in quality recognized at a national level by both Vizient and U.S. News & World Report, high levels of staff engagement, top decile patient satisfaction, the completion of a 5-year process to clinically integrate the medical staff and the health system, historic levels of capital investment and significant growth.
In their newly released book, “Proud But Never Satisfied,” health system executives Bob Page and Tammy Peterman, with cross-genre writer Leeanne Seaver, share the 10 transformative actions they used to reinvent their culture and engage their people, resulting in the highly acclaimed health system seen today at The University of Kansas.