Patient Satisfaction Measures

A hospital's reputation is only as good as a patient's experience. That's why our health system nurtures a service-minded culture of courtesy, kindness and exceptional care.

Every decision we make, every project we undertake, involves asking: "What's best for our patients?" Our goal is to always make you feel comfortable, safe and well cared for – just like you were staying in a fine hotel.

Room Service
Valet Parking
Spiritual Support
Customer Service Training
Nurse Liaisons
Transforming Care at the Bedside

There are many other ways we foster a service culture, including:

  • Our volunteers often personally escort patients and their families to first-time appointments.

  • Our staff members celebrate special occasions with patients, including birthdays and milestones in their recovery.

  • We take patient and family needs into consideration any time we design or renovate a care area.

  • Current and former patients serve as advisors in several of our specialty care areas, such as cancer and cardiology.

  • Members of the health system's executive team regularly do rounds, talking with patients and their families about their care and any concerns they may have. When they hear about an issue, they meet with staff to evaluate it and find solutions. Their focus is on making things better for the patient who identified the issue and for future patients who come to us for care.

The list is endless, because every one of us is committed to going out of our way to make your stay a better one.